Player Development Manager

Position: Player Development Manager Salary: Salaried/Negotiable Location: Gaming Division Reports to: Director of Marketing  

Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications. 

Responsibilities: 

• Strategic Planning: Develop and execute short-term and long-term player development plans. 

• Collaboration: Work closely with marketing and other departments to achieve positive results in player development, including implementing tracking systems for service quality and customer satisfaction. 

• Compliance: Adhere to all casino policies, procedures, and regulations. Attending required training and meetings. 

• Staff Management: Supervise and motivate player development staff, ensuring they are equipped with the resources needed to perform their duties effectively. 

• Performance Assessment: Evaluate player development activities, set performance measures, and continuously seek improvements. 

• Customer Relations: Develop and maintain programs for complimentary services, manage customer complaints, and maintain a log of complimentary items. 

• VIP Services: Forecast and manage VIP packages, develop criteria for direct mailings, and cultivate relationships with high-value guests. 

• Budget Management: Collaborate with management to develop and monitor the budget for player development areas. 
• Reporting: Provide ongoing reports to management and make recommendations for improvements. 

Qualifications & Education: 

•  Bachelor’s degree in marketing, Communications, Business, Hospitality, or a closely related field, or a combination of five (5) years of relevant experience. 

• Minimum of three (3) years in player development, marketing, or hospitality/customer service in a gaming environment. Previous experience in accounting principles and financial statement analysis required. 

• Proficiency with Microsoft Office Suite and personal computers, strong organizational and analytical skills, excellent communication, and customer relations abilities. 

• Ability to obtain and maintain a Mohican Nation Gaming License. Must pass a Criminal Investigation Background Check (CIB) and pre-employment drug and health screenings. 
• Must be able to work weekends, nights, and holidays. 
• Must have demonstrated ability to maintain satisfactory working record in any prior or current employment

Work Conditions: 

•  Physical Activity: Frequent walking, sitting, and use of hands. Occasionally standing, stooping, kneeling, crouching, and lifting to 25 pounds. 

• Vision and Dexterity: Close vision, distance vision, color vision, peripheral vision, and depth perception required. Frequent hand movements. 

• Environment: Work performed in an office or casino setting, with moderate to high noise levels. Non-smoking and dust-free environment. 

 How to Apply: Application can be submitted online at https://mohican.com/casino-employment/.  Applicants must include a resume with their employment application, clearly stating how they meet the position qualifications. 

 Disclaimer: The Stockbridge-Munsee Community operates as an equal opportunity employer, with Indian preference given in accordance with the Tribal Employment Preference Ordinance.