Player Development Supervisor - Maryland

Why We Need Your Talents:

Where You'll Make an Impact:

• Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
• Ensure accuracy and timeliness of coordinator tasks, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications.
• Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
• Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
• Serve as the escalation point for coordinator-related issues and collaborate with leadership to resolve them.
• Monitor compliance with SOPs, including comps, player documentation, coding policies, and departmental standards.
• Maintain commission programs and oversee payment processes.
• Supervise VIP Services team members within Relationship Marketing.
• Partner with leadership to align team efforts with player engagement strategies and guest experience goals.
• Support the Vice President of Casino Marketing and Relationship Marketing team as needed.
• Coordinate staffing levels to ensure proper coverage across the Relationship Marketing team.
• Provide training, coaching, and ongoing development to Coordinator team members; participate in interviews and performance evaluations.
• Collaborate with Legal and IT departments on contracts, non-competes, and system access setup.
• Monitor and review expense reports, budgets, credit cards, vouchers, comp exceptions, invoices, and financial records.
• Analyze and improve processes, procedures, and performance standards.
• Coordinate and prepare operational and administrative reports (attendance, hires, transfers, terminations, budgets, performance data).
• Maintain accurate records and departmental data; track productivity and report to management.
• Handle communications, including answering phones, routing calls, and managing correspondence.
• Coordinate support services such as maintenance, supplies, mail, and data management.
• Maintain awareness of casino operations, promotions, and local activities.
• Ensure a clean, organized, and professional office environment.
• Collaborate with other departments and leadership as needed.
• Support cross-property coordination for events and hosting duties.
• Foster a professional, collaborative, and supportive team environment.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to communicate clearly and effectively both orally and in writing.
• Strong written and verbal communication skills with the ability to interact effectively with guests and team members.
• Experience in casino marketing, guest services, or hospitality (supervisory experience preferred).
• Strong organizational, leadership, and team motivation skills.
• Proficiency with casino systems (QCI, LMS, Loyalty, Monday.com) and Microsoft Office, including Excel.
• Detail-oriented with high accuracy in administrative and reporting tasks.Ability to analyze and interpret departmental needs, performance data, and results.
• Strong problem-solving skills with the ability to resolve complex issues.
• Ability to work effectively under pressure in a fast-paced, interrupt-driven environment.
• Ability to maintain focus and mental concentration for extended periods.
• Flexibility to work irregular schedules, including nights, weekends, holidays, and varying deadlines.

Must-Haves:

• Minimum two (2) years of experience in related role.
  • Hospitality, touring or travel agency experience is preferred.
• Two (2) to Five (5) years’ experience in a high-volume professional office environment and/or supervisory experience in the entertainment/hospitality industry.
• A two (2)-year degree in a related field or equivalent work experience. Four-year degree would be a plus.
• College degree in a related field is preferred.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to sit 60% of the time
• Able to lift 50 lbs.
• Ability to reach specific objects at short distances in local working area.
• Ability to walk up/down 31 steps to/from Casino floor.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.