The Player Service Representative provides efficient and friendly service by promoting club membership and facilitating all club/promotional transactions.
Duties:
- Clearly communicate current details on offers, events, promotions, benefits, and property amenities.
- Explain to guests the player tracking systems, comping guidelines, player benefits and usage.
- Complete all transactions related to Player’s Club, Marketing, Promotions and Special Events efficiently and in a timely manner.
- Enter accurate information of newly enrolled accounts and updating existing accounts as needed.
- Assist with database marketing efforts to include data entry and data collection.
- Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program adhering to company policy.
Qualifications:
- Must be at least 21 years of age.
- Must be able to maintain a valid license with the Gaming Control Board.
- Alcohol Awareness card required.
- Two or more years of customer service experience required.
- Understand the importance of confidentiality.
- Must have excellent written and verbal communication skills.
P
Peppermill & Western Village