We are seeking a dependable, organized, and customer-focusedCustomer Service Representative/Dispatcher who takes pride in delivering exceptional customer service while supporting a fast-paced service team.
If you enjoy helping customers, thrive in a busy office environment, and are passionate about organization and teamwork, we'd love to hear from you.
Primary Responsibilities
- Answer inbound customer calls professionally and courteously.
- Schedule service appointments using dispatching software.
- Dispatch plumbing technicians and coordinate daily work orders.
- Monitor technician schedules and assist with route optimization.
- Route incoming calls and messages to the appropriate team members.
- Prepare and process customer invoices.
- Assist with light Accounts Receivable (A/R) and Accounts Payable (A/P).
- Perform accurate data entry and maintain customer records.
- Communicate effectively with customers, technicians, vendors, and management.
- Provide outstanding customer service while maintaining professionalism during high-volume periods.
Qualifications
Required
- Experience in a construction, plumbing, HVAC, electrical, restoration, or other service industry.
- Experience with Housecall Pro or similar field service management software such as ServiceTitan, Service Fusion, or FieldEdge.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Exceptional organizational skills with strong attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficient typing skills (minimum 30 WPM).
- Proficient in Microsoft Word, Excel, and Outlook.
- Comfortable learning and utilizing modern technology and cloud-based software.
- Reliable, dependable, and able to work independently while contributing to a team environment.
Schedule
- Monday-Friday
- 8:00 AM - 5:00 PM
- Alternating Saturdays may be required.
Compensation
- Hourly Pay: Competitive and based on experience.
Why Join Britton WaterWorks Plumbing?
At Britton WaterWorks Plumbing, we believe our team is our greatest asset. We foster a professional, supportive environment where quality workmanship, accountability, and exceptional customer service are our top priorities. If you're looking for an opportunity to grow with a company that values integrity, teamwork, and excellence, we'd love to meet you.
#hc254684