Plumbing Service Manager

Job Summary : Company Overview:

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

 

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

 

Join a growing team where your skills matter, and your future is built to last.

 

 

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.

Essential Duties:

• Provides leadership and operational support to service technicians and supervisors within the business segment, including participation in on‑call rotations in accordance with business unit policies. Ensures consistent compliance with company guidelines, business unit standards, and all applicable state and local codes.
• Partners on HR‑related matters and supports inclusive hiring practices by recommending qualified candidates. Leads constructive performance management discussions focused on employee growth and development, addressing performance concerns professionally and escalating critical issues as needed.
• Demonstrates strong command of service reporting metrics to effectively manage team performance and business results.
• Builds and maintains strong customer relationships by directly managing technician performance to meet customer expectations. Assists with sales proposal development and identifies, maximizes, and communicates prefabrication opportunities. Provides technical support, resolves invoice disputes, and offers feedback related to accounts receivable.
• Manages revenue objectives established through annual strategic planning. Monitors technician labor hours to ensure efficiency and safety, verifies the accuracy of work orders and time sheets, and reviews the monthly Technician Productivity Report. Provides actionable feedback to technicians, identifying opportunities for improvement and recognizing exceptional performance.
• Leads monthly safety meetings with service technicians to support continuous improvement of safety policies and procedures. Conducts two safety observations per month to ensure safety rules, policies, and practices are followed, with corrective actions implemented as needed. Ensures all injury and incident reporting and investigations are completed in compliance with company policy and business segment guidelines.

Minimum Requirements:

• High school diploma or GED required; a bachelor’s degree in a related field is preferred.

• Minimum of 7 years of relevant Plumbing experience.

• Strong expertise in MEP systems, commercial service operations, techniques, and applicable codes.

• Excellent communication skills with a strong client‑focused approach.

• Proven track record of coaching, developing, and building trusted relationships with direct reports to support long‑term performance and growth.
• Required to maintain all applicable plumbing registrations, licenses, and certifications.