PLUMBING SERVICE MANAGER
Aaron Services: Plumbing, Heating & Cooling
Suwanee, GA
Build and Lead an Outstanding Plumbing Service Team
Aaron Services is a family-owned company serving North Atlanta homeowners for decades. Known for honest service, quality workmanship, and thousands of 5-star reviews, we’re seeking a Plumbing Service Manager to develop our technicians and strengthen our residential plumbing department.
Experience in residential service plumbing and/or managing a residential plumbing service department is required.
This role combines field leadership with operational management. You’ll coach technicians, review performance, improve training, and build systems that support consistently excellent service.
Success is measured by your technicians’ improvement, their adherence to best practices, and the department’s performance.
RESPONSIBILITIES
• Develop plumbing technicians through ride-alongs, field coaching, onboarding, training, and mentorship.
• Improve diagnostics, technical skills, customer communication, professionalism, documentation, and presentation of repair options.
• Review jobs to ensure quality workmanship, appropriate pricing, safety, and adherence to company standards.
• Review KPIs, estimates, invoices, and callbacks to identify coaching opportunities and improve conversion, productivity, and customer satisfaction.
• Recruit, interview, onboard, and develop technicians.
• Build clear processes and a culture of accountability, teamwork, and continuous improvement.
• Coordinate with dispatch, warehouse staff, and leadership to improve scheduling, communication, and efficiency.
• Lead by example with integrity, professionalism, and ownership.
REQUIRED QUALIFICATIONS
• Substantial experience performing residential service plumbing and/or managing a residential plumbing service department.
• Strong understanding of residential plumbing diagnostics, repairs, service workflows, and customer expectations.
• Ability to coach technicians, build positive relationships, and hold people accountable.
• Strong communication, customer service, organization, and problem-solving skills.
• Ability to review KPIs, estimates, invoices, and technician performance using ServiceTitan
• Valid driver’s license and clean driving record.
PREFERRED QUALIFICATIONS
• Georgia Journeyman or Master Plumber license, or qualifications and willingness to obtain one within your first year.
• Leadership, training, mentoring, or management experience in residential service plumbing.
• ServiceTitan experience.
YOU’LL THRIVE HERE IF YOU
• Maintain a consistently positive, upbeat outlook and bring constructive energy to the team.
• Enjoy helping others improve customer service interactions and sales skills through clear communication, honest recommendations, and confident presentation of options.
• Enjoy teaching and helping technicians grow.
• Stay calm under pressure and solve problems constructively.
• Believe strong training and consistent processes drive results.
• Take ownership and seek practical ways to improve the department.
• Want to build a team homeowners trust and technicians are proud to join.
• Highly value safety, honesty, and positivity.
BENEFITS
• Competitive salary based on experience
• Performance-based bonus opportunities
• Company vehicle
• Company-paid health, dental, vision, life, and disability insurance
• 401(k)
• Paid vacation and holidays
• Ongoing leadership and professional development
• Stable, year-round employment
ABOUT AARON SERVICES
Family-owned since 1978, Aaron Services values honest service, quality workmanship, and respect for customers and employees. Our service area stretches roughly from Dacula to Marietta and Dawsonville to Midtown.
If you have the required service plumbing experience and want to develop people and lead a growing plumbing department, we’d love to hear from you.
About Us
Aaron Services: Plumbing, Heating, Cooling was founded over thirty five years ago by Timothy W. Adams, a third generation Master Plumber. Today he works with his son, Aaron, a fourth generation Master Plumber to manage a team of highly trained, licensed technicians committed to customer satisfaction and providing high quality plumbing and heating and cooling services.
We are family-owned and operated. Our mission is to provide an honest and high quality service. Aaron Plumbing technicians are licensed and knowledgeable, and our commitment to customer satisfaction shows in everything we do! Aaron Heating and Cooling employs NATE certified, experienced technicians.
HVAC & Plumbing Jobs with Peace of Mind
Aaron Services believes in Peace of Mind for our customers and our team members.
Peace of Mind for our employees means a compensation level that ensures a high quality of life for you and your family. It means a work life balance that enables you to spend time with the people you love, doing the things you enjoy. It means a team of positive leaders and support staff committed to your success. It means an excellent benefits package and a well maintained, high end company owned truck.
Ready to Join the Best?
We work hard to be the best place to work! Do you have a positive attitude, enjoy working with others, and solving problems? Do you hold yourself to the highest standard of service and workmanship? If so, we would love to speak with you about joining our team! Our commitment to our core values of Efficiency, Integrity, Exceptional Service, and Being Driven Toward Excellence keeps our phones ringing and our schedule full.