PM Front of House Area Director

NOW HIRING: PM Front of House Area Director

Chick-fil-A Bloomington West

Reports to: Director of Operations

Primary Hours: Afternoon / Evening Shift (primarily after 4:00 PM)

Status: Full-Time Leadership

Full-time

Pay

Starting at $24.00 per hour

(Pay based on experience and performance)

About Chick-fil-A Bloomington West

We’re building something special in Bloomington. At Chick-fil-A Bloomington West, we don’t just serve chicken — we help Bloomington BLOOM. Our vision is simple and clear: Be Caring; Lead with Great, Safe Food; Offer Second Mile Service; Own Every Moment; Make Every Life Matter.

We’re looking for a strong, people-first leader who wants to own the afternoon and evening Front of House experience and help our team and guests thrive.

The Role

The PM Front of House Area Director owns all Front of House operations after 4:00 PM. You will be the CEM Champion for the afternoon, dinner, and evening shifts — leading with genuine hospitality, speed, accuracy, and cleanliness while creating a positive, high-energy environment for the team. You’ll partner closely with the Morning FOH Area Director so the guest experience stays excellent and consistent all day long.

What You’ll Do

• Serve as the CEM Champion for afternoon, dinner, and evening — driving top-box scores in Overall Satisfaction, Speed of Service, Order Accuracy, Cleanliness, and Hospitality
• Ensure every guest interaction reflects second-mile service and genuine hospitality
• Own speed, accuracy, and cleanliness across Front Counter, Drive-Thru, Dining Room, and Delivery after 4:00 PM
• Coach the team in real time using daily CEM results and guest feedback
• Build energy, accountability, and genuine care on the afternoon and evening shift
• Coach, develop, and hold Team Members and Shift Leaders accountable to high standards
• Lead staffing, position excellence, and flow during afternoon and dinner rush
• Partner with the Morning FOH Area Director on seamless handoffs, standards, and communication
• Own closing procedures, station readiness, and inventory organization so the next day starts strong
• Protect food cost through accuracy, portion control, and reduced remakes/waste
• Ensure Front of House equipment is clean, maintained, and ready for peak volume

What We’re Looking For

• Proven leadership experience in quick-service, hospitality, or high-volume retail
• Strong understanding of Chick-fil-A service standards, CEM, and operational excellence (Chick-fil-A experience preferred)
• Excellent coaching, communication, and interpersonal skills
• Ability to stay calm and lead effectively during high-volume periods
• Flexible availability for afternoons, evenings, and weekends
• A genuine passion for hospitality and developing people

Schedule

• Closed every Sunday — you will have Sundays off
• Flexible schedule with a leadership-level commitment
• Year-round position (not seasonal)

Benefits

• Starting pay: $24/hr
• Sundays off
• Flexible schedule
• Paid time off accrual: 1 hour of PTO for every 40 hours worked
• Free employee meals
• Uniform provided
• Yearly Uniform Stipend
• Health insurance options
• 401(k) option
• Free college tuition opportunity
• Work directly with a local Owner/Operator — not a distant corporate manager
• Training, growth, and promotion-from-within opportunities
• Chick-fil-A Remarkable Futures scholarship eligibility for Team Members

Ready to BLOOM with Us?

If you want to lead a high-performing team, deliver outstanding guest experiences, and help Bloomington BLOOM, we’d love to hear from you.

Apply today and join the Chick-fil-A Bloomington West leadership team.

Workstream disclaimer

This job posting is for an opportunity at a Chick-fil-A restaurant independently owned and operated by a local franchised Operator. If you apply, your application will be submitted only to the Operator. Chick-fil-A, Inc. will not receive your application and will not be involved in hiring decisions. If hired, the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc. The Operator is solely responsible for hiring, firing, discipline, compensation, scheduling, and supervision.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

Starting at $24.00 per hour

Job Type

Full time, Part time

Schedule

10 hour shift, 8 hour shift, Weekend availability