Are you seeking a rewarding role with a respected company? Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture.
Opifex-Synergy represents a unique business model in the compact and heavy equipment industry. We offer a diverse range of equipment from leading manufacturers, serving the needs of everyone from large commercial construction firms to local subcontractors and general contractors.
The Turn/PM Service Manager oversees a team of Turn Technicians and Preventive Maintenance Technicians responsible for delivering high-quality customer service, equipment maintenance, and repair across our construction fleet. This role provides day-to-day leadership to ensure work is completed safely, efficiently, and in alignment with operational standards and customer expectations.
Key responsibilities include direct involvement in hiring, onboarding, developing, and training technicians to build a skilled, reliable, and service-oriented team. The manager sets performance expectations, provides coaching and feedback, and ensures technicians have the tools, resources, and technical knowledge needed to perform at a high level. In addition, this position plays a critical role in coordinating maintenance activities, managing workflow, and maintaining strong communication with internal partners and customers.
Essential Functions
- Oversee and direct a team of Preventive Maintenance Technicians and Turn Technicians, providing leadership and support to optimize performance and development.
- Guide team activities efficiently while ensuring resources are allocated effectively to meet service demands.
- Assist the District Service Manager with service-related responsibilities that support operational efficiency and success.
- Supervise the opening and closing of work orders to ensure accurate tracking and completion.
- Monitor technician training progress and coordinate on-site and off-site training to support development and compliance.
- Ensure all technicians adhere to established safety policies and procedures and implement corrective action when necessary.
- Provide ongoing technical knowledge and guidance to technicians to ensure effective performance and customer issue resolution.
- Foster strong customer relationships through high-quality service, proactive communication, and prompt issue resolution.
- Collaborate with management to achieve department performance metrics and continuously improve service delivery.
- Complete administrative duties, including creating purchase orders (POs) and ordering parts.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Required Education and Experience
- High School Diploma
- 2-year certificate from a technical school, 5 years of experience in service management for heavy equipment, or a college degree in a related field
- PC proficiency required, particularly in Microsoft Office applications
- Extensive OEM equipment and maintenance knowledge
- Valid Driver's License
- Strong organizational skills
- Excellent customer service skills
- Ability to build relationships and motivate people
Military service will be considered in lieu of education/certification experience as applicable.Supervisory Responsibilities
Work Environment
- Combination of office, shop, and yard settings.
- Regular exposure to diesel engines, heavy equipment, and mechanical tools.
- Noise levels may be high at times; hearing protection may be required.
- Exposure to diesel fumes, lubricants, and other shop-related chemicals.
- Occasional lifting, bending, and walking throughout the facility.
- Frequent use of personal protective equipment (PPE) when in the shop or yard.
- Variable temperatures depending on season and location.
- Fast-paced, hands-on environment requiring strong leadership and adaptability.
- Standard business hours with occasional extended hours or weekend oversight as needed.
- Collaboration with technicians, service advisors, rental staff, and customers.
Travel Required
- Yes - 40% to 60% of the time
Physical Demands
- Regularly required to sit, stand, walk, and move throughout office, shop, and yard areas.
- Must be able to bend, kneel, or crouch occasionally to inspect equipment or interact with technicians.
- Ability to lift and carry up to 30 pounds occasionally.