Pod Engagement Specialist

Position: Pod Engagement Specialist

Monogram Health is currently seeking an individual for the Pod Engagement Specialist(PES) position to join our Pod Clinical Team! The Pod Engagement Specialist (PES) serves as the liaison between the patient and Pod clinicians. The PES is responsible for scheduling patient visits within the structured visit cadence, troubleshooting field clinician scheduling concerns, and patient engagement or re-engagement tactics. Reports directly to the POD Market Manager and takes direction from POD leadership. Regularly interacts with peers, colleagues in other departments, Pod leadership and other Monogram Health leaders, patients, and internal and external customers.  The selected individual will be required to work remotely and is expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.

Responsibilities

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date.
• Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars.
• Outreach patients with missed visits within the last 3 days to have visit rescheduled.
• Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company. This does not include same week reassignments. Adheres to scheduling criteria when reassigning the patient to another clinician.
• Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows.
• May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule.
• Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership.
• Ability to work on site and to adhere to attendance standards.

Position Requirements

• High School Diploma or GED required.
• Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required.
• Demonstrated verbal and written communication skills to communicate effectively and professionally with patients, clinicians, and others within and external to the Company.
• Ability to complete tasks within established timeframes.
• Demonstrated ability to multi-task and to adjust to changing priorities.
• Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens.
• Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.

Physical, Environmental, and Mental Requirements

• Visual acuity – 100% to read scripts, company literature such as workflow guides and resources, and electronic files, patient demographics.
• Hearing – 100%– ability to hear and respond to phone calls, converse with patients, colleagues, and others.
• Manual dexterity for repetitive motion 100% - essential for keyboarding, data entry, patient call documentation, and dispositioning, and as necessary computer dialing.
• Sitting - 100%
• Standing – 5%
• Walking – 2%
• On-site position – 100%

Compensation

The base range for this role is $25 to $29 per hour and reflects the range of experience and qualifications we may consider. Final compensation will be determined based on geographic location and job-related factors such as experience, skills, education, certifications, and internal compensation considerations. While a larger range is posted, most offers will typically fall within a narrower band based on these factors.

Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts
• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources
• Time Off & Leave – 20 PTO days, 7 paid holidays, and 1 floating day to make your own, and paid parental leave
• Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts 

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.  

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. 

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.