Poker Supervisor

Job Summary:

The Poker Room Supervisor oversees the operation and management of Poker games within the casino, ensuring smooth gameplay, adherence to gaming regulations, and superior guest service. This role requires a strong understanding of gaming procedures, leadership skills, and the ability to handle guest concerns while maintaining security and efficiency in the Poker Room.

Supervisory Responsibilities:

• Yes, supervise Poker Dealers.

Available Shift:

• Swing Shift

Duties/Responsibilities:

• Maintains game security and always protects company assets.
• Engages guests during their play and develops relationships to create customer loyalty and repeat visits.
• Manages guest disputes, issues or concerns related to the department while maintaining a professional demeanor, balancing the need to protect assets and ensures regulatory compliance with guest satisfaction.
• Manages staffing levels according to volume of business.
• Enforces all poker procedures and policies.
• Prepares necessary shift and other reports.
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations.
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Virginia Lottery Board regulations and guidelines.
• Performs all other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of poker procedures, game protection, regulations, and training requirements.
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.
• Must possess excellent customer relations and communication skills. .
• Ability to obtain and maintain all necessary licensing.
• Frequently required to meet deadlines.
• Able to interact with others while maintaining a positive and courteous demeanor.
• Must have full working knowledge of the BRAVO system.
• Must have knowledge of Tournaments, structures, and payouts through Bravo.
• Available to work flexible shifts, weekends, and holidays

Minimum Education and Experience Requirements:

• Must be 21 years of age or older.
• Two or more years of related experience.
• High school diploma or general education degree (GED)

Certifications, Licenses, and/or Registrations:

• Able to obtain and retain gaming license/registration as required by jurisdiction(s).

Physical Requirements

• Must be able to identify colors.
• Must occasionally lift up to 25 pounds.
• Regularly required to stand for extended periods of time, see, walk, talk, and hear; use hands to, handle, or feel and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.