Police Communications Shift Supervisor

Police Communications Shift Supervisor

Salary

$71,136.00 - $74,630.40 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2700366

Department

Police

Division

PD-Communication Svcs

Opening Date

10/13/2026

Closing Date

10/27/2026 11:59 PM Mountain

Bargaining Unit

MP

• Description
• Benefits
• Questions

Position Summary

Supervise, assign, review and participate in the work of staff responsible for processing emergency, non-emergency and administrative calls for law enforcement agencies, emergency providers and the general public; ensure work quality in accordance with the Emergency Communication Centers mission and standards; ensure adherence to established goals, policies and procedures; coordinate and implement all in-house training activities for the Emergency Communications Center for assigned personnel and perform the more technical and complex tasks relative to assigned area of responsibility.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include, but are not limited to thefunctions listed below. Must be able to perform the essential functions of thejob with or without a reasonable accommodation.

• Supervise, assign, review and participate in the work of an assigned shift of dispatchers and 9-1-1 operators who receive and process emergency and non-emergency calls; monitor phone and radio traffic to ensure procedural compliance; review case information entered into the computer system; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
• Communicate with the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from citizens, employees and external customers (patrol); complete notifications to appropriate agency or person (public information unit, command staff, etc).
• Operate and monitor sophisticated communications systems (Computer Aided Dispatch, Computer Telephony Integration, Radio System); initially troubleshoot issues and report appropriate failure to the correct person(s).
• Assess employees compliance with procedure, assist in development of employee skills and abilities by providing constructive criticism, recognition and corrective action when necessary; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals; provide both verbal and written feedback and involving the discipline process if indicated.
• Review statistical data which outlines center and employee performance; adjust schedules (breaks/lunch) as necessary to achieve performance goals.
• Coordinate and implement all in-house training activities for the Emergency Communications Center for assigned personnel.
• Prepare and complete analytical and statistical reports and memos as required.

SUPPLEMENTAL FUNCTIONS:

• Appear in court as subpoenaed.
• Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies.
• Perform related duties and responsibilities as required.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Exception: The two (2) years experience in emergency 9-1-1 Police radio dispatching are not interchangeable.

Associates degree from an accredited college or university in communications or criminal justice; and

Three (3) years in a public safety communications center with two (2) of the three (3) years experience in emergency 9-1-1 Police radio dispatching.

Possession of National Incident Management System (NIMS) Certification preferred.

ADDITIONAL REQUIREMENTS:

Possession of a NCIC Certification within one (1) year from date of hire.

Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.

Holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Working Conditions

Environmental:

24/7 emergency dispatch operations center environment; secure indoor environment, exposure to computer screens; frequent exposure to noise levels which may cause distractions; work in confined spaces, irregular work hours and shifts.

Physical:

Essential and supplemental functions may require maintaining physical conditions necessary for sitting long periods of time and working on routine, emergency situations under stressful conditions; light lifting; bending, stooping, kneeling, twisting, turning, squatting, walking and pushing; extensive use of computer keyboard, mouse and monitor.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess at least (2) two years of emergency 9-1-1 Police radio dispatching experience?

• Yes
• No

02

Are you able to work holidays, weekends, irregular hours and shift work that may be required with possible extension of shift hours, at times with short notice?

• Yes
• No

03

Do you possess a National Incident Management System (NIMS) Certification?

• Yes
• No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV