Police Dispatcher Ld

AUSTIN ISD JOB DESCRIPTION

JOB TITLE: POLICE DISPATCHER LD FLSA STATUS: NON-EXEMPT PAY GRADE: PD 2 DUTY DAYS: 260 DATE REVISED: 08/20/2026 HC FUNDING SOURCE: THIS

POSITION

IS

LOCALLY

FUNDED.

MINIMUM QUALIFICATIONS: This position requires a High School Diploma or G.E.D and the incumbent must hold a current Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE). An Advanced Telecommunicator License from TCOLE and a minimum of five (5) years of Law Enforcement dispatch experience is preferred. This position requires the incumbent to be able to successfully complete the Telecommunication Specialist (Dispatcher) State Certification and obtain the following certifications within the 1st year of hire: TCIC Terminal Agency Coordinator Training, TCIC/TLETS Associate Trainer Course, and Telecommunications Training Officer Course. SKILL REQUIREMENTS: This position requires the incumbent to be able to handle multiple duties simultaneously and effectively respond to interruptions. Incumbent must be able to operate a wide variety of communications equipment, as well as standard office equipment such as computers, calculators, and copiers. The ability to learn and retain knowledge of department policies and procedures is necessary. This position requires strong interpersonal skills and the ability to adapt to an environment that may change quickly. JOB PURPOSE AND RESPONSIBILITY: Incumbent serves as lead of the AISD Police Dispatchers and assists the Dispatch Supervisor. Incumbent ensures that all Police Dispatchers receive proper training and TCOLE Licensing within their first year of employment. Incumbent will monitor phone and radio communications, alarm systems and dispatching Police Officers or maintenance workers as required. Incumbent relies on established procedures and may use department and equipment manuals as required. In the absence of the Dispatch Supervisor, the incumbent assumes the Dispatch Supervisor role and assumes all related responsibilities/duties of that role. ESSENTIAL FUNCTIONS:

Assist

in

overseeing

Austin

ISD

Police

Department

dispatchers

in

their

duties,

responsibilities,

and

adherence

to

all

the policies/procedures set forth in the Austin ISD Police Directives and Procedures as well as the Communications Standard Operating Procedure Manual.

Assist

the

Dispatch

Supervisor

with

annual

performance

evaluations

for

dispatch

employees.

Ensure

that

local

and

state

systems

are

functional

by

coordinating

with

local

IT,

Telecom,

State

DPS,

and

other

personnel

as necessary, to sometimes include outside contractors.

Maintain

and

supervise

required

training

for

dispatchers

based

on

"No

Place

for

Hate".

Receive

and

route

student

arrest

information

to

respective

Principal,

School

Resource

Officer,

and

Director

of Discipline within 24 hours of receiving information as required by Law.

Ensure

that

the

Telecommunication

Specialist

(Dispatcher)

completes

his

or

her

required

State

Certification

within

the

first year of hire, which is a requirement for continuing employment with the AISD Police Department.

Assist

with

screening

and

interviewing

applicants

for

positions

as

a

Police

Dispatcher.

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AUSTIN ISD JOB DESCRIPTION

Assist

with

the

completion

of

the

Dispatch

shift

schedule,

ensuring

all

shifts

are

covered,

and

assist

with

finding

coverage when required when the lead dispatcher is unavailable to cover the shift.

Ability

to,

on

short

notice,

cover

dispatch

shifts

for

sick

call

out,

scheduled

vacations,

and

scheduled

time

off

for

dispatch employees.

Ability

to

obtain

the

following

certifications

within

the

1st

year

of

hire,

TCIC

Terminal

Agency

Coordinator

Training, TCIC/TLETS Associate Trainer Course, Telecommunications Training Officer Course.

Ensure

that

TCIC/NCIC

Policy

and

Procedure

is

followed

by

the

Austin

ISD

Police

Department

employees

in

the department's semi-annual audits, which include retests of TCIC/NCIC, TLETS, and Police Mobile Courses.

Assist

Dispatch

Center

Dispatchers

during

heavy

call

times

to

include

but

not

limited

to

the

following

duties:

Screen

and

direct

telephone

calls

by

determining

the

nature

of

the

call

and

dispatch

personnel

as

required,

direct

calls

to the appropriate person, take and deliver messages.

Monitor

school

District

alarm

systems,

dispatch

patrol

officers

as

necessary;

update

account

information,

assist

personnel with alarm panel problems and contact alarm technicians.

Monitor,

record,

and

log

all

information

transmitted

across

radios.

Enter

and

retrieve

data

on

computer

systems

regarding

calls

requiring

officers

to

be

dispatched.

Perform

miscellaneous

administrative/clerical

duties

to

include

typing,

filing

and

other

duties

as

assigned.

Position

involves

securing

highly

sensitive

department

and

AISD

information.

Provide

an

exceptional

customer

experience

for

all

AISD

stakeholders

with

intentional

and

professional practices

that promote a culture of respect. OTHER DUTIES AS ASSIGNED: Perform other related duties as assigned; however, all employees are required to comply with lawful directives in rare situations driven by need where a team effort is required. PHYSICAL EFFORT AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position may involve rare exposure to blood or body fluids. Regular attendance is required for this position. Tools/Equipment Used: Radio and telecommunication equipment or systems, video surveillance equipment, multiline telephone

system;

standard

office

equipment

including

personal

computer

and

peripherals

Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting. Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching, high dexterity Lifting: Occasional light lifting and carrying (less than 15 pounds) Environment: Standard office, sometimes noisy; high stress environment within a normal dispatch office setting; regular attendance is required Mental Demands: Work with frequent interruptions, maintain emotional control under stress

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AUSTIN ISD JOB DESCRIPTION

PERSONAL WORK RELATIONSHIPS: Incumbent reports to the appropriate supervisor of the department. Incumbent receives both detailed and general instructions from the Dispatch Supervisor on a daily basis. Completed tasks may go to a co-worker or the supervisor for review. Incumbent has frequent contact with co-workers and other personnel within the department, faculty, staff, students, parents, and the public. This position involves extensive telephone work and response to numerous and varied inquiries and requests from contacts listed above. The Austin Independent School District provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or

local

laws. I have read & acknowledged the job description above. Employee Signature:

Date:

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