Police Dispatcher

Police Dispatcher

Salary

$69,688.00 - $86,875.00 Annually

Location

Redlands, CA

Job Type

Full Time

Job Number

02170

Department

Police

Division

Dispatch

Opening Date

11/09/2026

Closing Date

11/29/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Are you looking for a rewarding career where you can make a meaningful difference in your community? Join our team as a Police Dispatcher and become an important part of an organization dedicated to serving and protecting the public. We are seeking motivated, dependable, and compassionate individuals who thrive in a team-oriented environment and are committed to making a positive impact. This is an exciting opportunity to build a fulfilling career, develop valuable skills, and be part of a profession where every day brings new challenges and the opportunity to help others.

$7,500 HIRING INCENTIVE

PAYMENT SCHEDULE

$3,000 paid at the time of hire

$3,000 at successful completion of probation

$1,500 at the end of two years of employment

This recruitment is intended for entry-level applicants interested in beginning a career in public safety communications. Experienced police dispatchers who meet the Dispatcher - Lateral qualifications are encouraged to apply here:

Lateral Police Dispatcher

Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

DISTINGUISHING CHARACTERISTICS:

Police Dispatcher --This is an entry-level position intended for individuals beginning a career in police dispatching. Employees perform a variety of dispatch duties while developing the knowledge, skills, and abilities necessary to work independently. Work is performed under close supervision and follows established procedures and guidelines, with additional instruction and guidance provided as needed. Previous dispatching experience is not required, as training will be provided to develop the skills necessary for success in this role.

Examples of Duties

Examples of duties include, but are not limited to, the following:

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and drivers license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered;
• Acts as matron as necessary; and
• Perform other related duties as assigned.

Qualifications

POLICE DISPATCHER

Experience:

• Six months of experience performing clerical, administrative, or general office support duties.
• One year of experience in emergency services dispatching is highly desirable.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations desirable.

Licenses and Certificates:

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certification desirable.
• Possess and maintain an appropriate, valid drivers license.

Special Requirements:

Essential functions and duties require the following physical abilities and work environment:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear. Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds;
• Availability for shift work.

Supplemental Information

IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

Candidates must clearly demonstrate through their application materials that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicants skills, training, and experience for the position.

Employment application must be completed and submitted online. Applicants must list current and past work experience. Do not indicate "See Resume".

Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application. Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.

Failure to provide all required documents will result in elimination from the selection process.

Please note, the City of Redlands' preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a POST Dispatcher Exam (to be scheduled later), reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification). The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.

For questions regarding this recruitment, please contact Julie Maher at jmaher@cityofredlands.org or Sophia Diaz at sdiaz@cityofredlands.org

Benefits associated with this position include:

• Medical Insurance - City pays a premium of $900 up to $2,200 /month for employees and eligible dependents, depending on coverage level
• Dental Insurance - City pays monthly premium for employees and eligible dependents; 2 plans
• Vision Reimbursement - up to $300 per year
• Life Insurance - $25,000
• Accidental Death & Dismemberment - $25,000
• Deferred Compensation - $1560 per year
• Public Employees Retirement System (PERS)
• The City participates in Social Security
• Vacation Leave - 80 hours accrued in first year
• Sick Leave - 96 hours annually
• Clothing or Uniform allowance, depending upon position
• City contribution to a 401(a) plan: $870 or $1560 per year, depending upon assignment
• 14 Paid Holidays per year
• 2 Floating Holidays per year
• 20 hours of Additional Floating Holidays per calendar year
• Credit Union
• Employee Assistance Program
• Tuition Reimbursement Program - $5000 per fiscal year
• Education Incentive Pay - 3% for a Masters or Doctoral Degree
• Mobile Device Pay - $100 per month (for select positions)
• Shift Differential Pay - 5% (subject to the terms of the RCSEA MOU)
• Public Employees Retirement System (PERS) - 2% @ 55 for employees who are considered a "classic" member of Cal PERS or a current member of another California public retirement system who is hired on or before January 1, 2013;
• Public Employees Retirement System (PERS) - 2% @ 62 for an employee who becomes a "new" member of Cal PERS for the first time on or after January 1, 2013 (and who was not a member of another California public retirement system prior to that date.)

01

How many years of clerical experience do you have, including computer use and customer service?

• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years

02

Do you currently possess a P.O.S.T dispatcher/telecommunications certification? If so, please attach to application.

• Yes
• No

03

What is the extent of your formal education?

• None
• High School or Equivalent
• Some College Coursework
• AS/AA (Associate Degree)
• BS/BA (Bachelors Degree)
• MA/MS (Masters Degree) or Higher

04

Were you referred by a current employee of the Redlands Police Department? If yes, please provide their name below (list only one name).

Required Question

Employer City of Redlands

Address 35 Cajon St

Redlands, California, 92373

Phone 909 798 7514

Website http://www.cityofredlands.org