Police Records Technician

Police Records Technician

Location

Police Department Headquarters, 615 Bess Street, Wilmington, NC

Job Type

Full Time-Regular

Job Number

FY27-00024

Department

Police

Opening Date

11/11/2026

Closing Date

11/29/2026 11:59 PM Eastern

Post-Offer Required Pre-Employment Screenings

Driving History Check

Criminal History Check

Credit History Check

Background Investigation

Drug Screen

Polygraph

Approved Hiring Salary/Range

$22.99 - $29.31

Full Salary Range

$22.99 - $35.63

Working Hours

In office Monday - Friday 8am-5pm. Hours could be adjusted due to the needs of the department.

• Description
• Benefits
• Questions

The City of Wilmington is an Equal Opportunity Employer.

Position Description

One City. One Team. Be the Support Behind the Badge.

Are you organized, detail-oriented, and passionate about serving your community? The City of Wilmington is looking for a Police Records Technician to play an essential role in supporting the Wilmington Police Department and assisting the public. In this position, you'll help maintain accurate police records, ensure compliance with state and federal reporting requirements, support officers with reporting systems, and keep critical documentation organized and accessible. From behind-the-scenes administrative support to direct assistance for officers and the community, your work will help keep the department running efficiently and effectively.

Why This Position Is Important

Accurate records and reliable administrative support are essential to effective law enforcement. By maintaining police records, coordinating required documentation, and helping officers resolve reporting issues, you'll contribute to departmental accountability, regulatory compliance, and the delivery of professional public safety services. Your attention to detail and commitment to service will help ensure officers have the information and support they need to protect and serve our community.

Typical Tasks

• Provides administrative and technical support related to the receipt, review, processing, retrieval, and storage of police records.
• Reviews police reports for discrepancies, completeness, and errors per State and Federal requirements. This is completed by interpreting complex coding within the NC DMV 349 Manual & the National Incident Base Reporting Manual.
• Updates reports in the Police Record Management System with specific documented revisions.
• Notifies Officers and Supervisors of missing reports and documentation.
• Performs data entry and imports data into the Police Record Management System.
• Processes civil citations for accounts receivable.
• Provides internal and external customer support via phone, mail, email & fax.
• Performs other related duties as assigned.

Qualifications

Education and Experience:

• High School Diploma/GED or equivalent and one year of relevant experience, or equivalent combination of education and experience.

Other Requirements:

• Must obtain NCIC Module 1 Certification within 6 months of hire.
• General knowledge of standard office procedures, equipment, and record management practices.
• Strong customer service principles.
• Proficiency in various computer systems and software applications.
• Ability to correctly interpret and apply relevant State and Federal codes related to the processing of law enforcement documents.
• Ability to exercise sound judgement and provide accurate information.
• Ability to establish and maintain effective working relationships in an open and team-oriented environment.
• Ability to accurately perform a considerable volume of detailed clerical work.

Notes: Criminal history check, driving history check, and background investigation are required. The selected candidate will also be required to pass a post-offer drug screen and polygraph examination. This position may be called upon in case of a disaster to serve the citizens of Wilmington, which may result in assignment of other duties.

This position includes a WPD disqualifier screening as part of the selection process and that candidates who do not meet the required criteria will not advance to subsequent stages.

Please visit the Police Department website to view a list of Employment Disqualifiers.

Supplemental Information

PHYSICAL DEMANDS: Exerts up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS: This position generally requires work indoors/office setting.

Applicant Status Updates: After the closing date for this position, applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement: Through forward-thinking policies and responsible stewardship, we are creating a better city every day with excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees' Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits

Applicant Status Updates: After the closing date for this position, applications will be screened by Human Resources. Applicants who meet the minimum and/or preferred qualifications will be referred over to the hiring department. All updates regarding an application can be viewed through your applicant portal.

Health Benefits are offered to employees working at least 30 hours per week.

Health Insurance - The City offers two options for health coverage: a standard PPO plan and a High Deductible Health Plan with an associated Health Savings Account. Coverage becomes effective the first day of the month following hire for employees and their eligible dependents. Both you and the City contribute to the overall cost of coverage.

Dental Insurance - Coverage becomes effective the first day of the month following hire. Employees, their spouse and dependent children are eligible for coverage.

Life Insurance - The city pays to provide coverage valued at one times your annual salary. Supplemental insurance is available for employees to purchase. Optional coverage for dependents is also available for purchase.

Retirement:

• NC Local Government Retirement System - All benefits eligible employees make a mandatory 6% contribution every pay period.
• Deferred Compensation - The city contributes an amount equal to 4.5% of the annual salary to a 401(k) plan regardless of employee contribution. Employees may choose to contribute additional money to the 401(k) or 457 deferred compensation plans, without a match from the City, within the IRS guidelines.

Paid Leave (offered to employees working at least 1,000 hours annually*):

• Sick Leave - 12 days accrued each year
• Annual Leave - Accrual based on years of service and classification. Employees can earn from 10 to 24 days each year.
• Holidays - 13 paid holidays annually
• Paid Parental Leave - Six weeks of paid leave for the birth, adoption or placement of a child (must run concurrently with FMLA).
• Part-Time Employees will earn paid leave benefits on a pro-rated basis.

Miscellaneous:

• Tuition reimbursement
• Employee Assistance Program
• Short & Long Term Disability
• Cancer & Critical Illness
• Accident Insurance
• Whole Life Insurance
• Credit Union membership
• Access to City Fitness Center

Note: The City of Wilmington is on a bi-weekly pay cycle. New employees should expect to receive their first paycheck approximately 4 weeks after their start date.

This is intended to be a brief overview of the benefits offered. Please visit our website at https://www.wilmingtonnc.gov/Government/Departments-Divisions/Human-Resources/Benefits for more information.

01

Please acknowledge that you agree to fully complete all required sections of the application, including work experience, education, and the supplemental questionnaire; and that your responses are truthful and complete and can be verified within your application. Unacceptable response : entering "N/A or "See Resume/Application" does not qualify as an acceptable response and may disqualify you from moving forward.

• Yes

02

Which best describes your highest level of education?

• High School Diploma or GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate Degree
• None - N/A

03

How many years of experience do you have providing administrative and/or clerical support? Experience must be detailed under the work history section on the application.

• I have no experience
• less than one year
• one year to less than two years
• two years to less than five years
• five years to less than 10 years
• 10 years or more

04

Please identify the company/agency/organization where you gained the experience described in question #3. Note: These employers must be listed in the work history section on your employment application to receive credit. Entering "N/A or "See Resume/Application" does not qualify as an acceptable response.

05

Do you have any administrative experience in a criminal justice agency that required data entry, filing, public contact, and/or answering a high volume of phone calls? Experience must be detailed under the work history section on the application.

• Yes
• No

06

If you answered "yes" to question #5, please identify the agency/organization where you gained the experience to receive credit. Note: "See Resume/Application" does not qualify as an acceptable response. If you answered "no" to question #5, please enter "N/A".

07

Do you understand that this position is scheduled to work Monday - Friday 8am - 5pm? The selected candidate must also be willing to adjust their schedule during emergencies and city closures.

• Yes
• No

08

Do you have experience utilizing a Law Enforcement RMS preferably, OSSI/Sungard/Superion/Central Square Technologies? Note: this experience must be detailed under the work history section of the application.

• Yes
• No

09

This position may be called upon in case of a disaster, either natural or man-made, to serve the citizens of Wilmington. Service to the citizens during a disaster may result in the assignment of other duties, which will take precedence over duties described in this job description. Select "yes" that you have read and understand.

• Yes

10

Do you have a valid Drivers License?

• Yes
• No

11

The following is a summary of the steps in the selection process. Please note that the selection process could take up to 3 months to complete. Select "yes" that you have read and understand. Step 1: Completion of City of Wilmington On-line Application Step 2: Minimum Qualification Screening (against job qualifications) Step 3: WPD Disqualifier Screening Step 4: Interview Board Step 5: Complete Background Investigation, Polygraph, and Drug Screen

• Yes

12

The hiring salary for the position is provided in the job posting. Salary determination is supported by budget availability and qualifications of the candidate compared to internal equity. Please acknowledge that you understand this process.

• Yes
• No

Required Question

Employer City of Wilmington

Address PO Box 1810

929 N. Front Street, 11th Floor

Wilmington, North Carolina, 28401

Phone 910-341-7840

Website http://www.wilmingtonnc.gov/jobs