Summary: The Product Operations Manager (POM) supports the day-to-day execution of the company's tour portfolio, ensuring smooth operations and a high-quality guest experience across all departures. This role is highly operational and detail-oriented, requiring coordination across vendors, internal teams, and Tour Directors/Guides. The POM is responsible for managing vendor inventory, vendor communication, and on-tour support, including real-time problem solving.
Compensation: $65,000 - $75,000 plus $10,000 bonus
Key Responsibilities:
Support execution of guided tours across U.S., Canada, and international programs (Europe, Central & South America, Africa, Australia, etc.)
Manage product inventory including booking, confirming, monitoring, and canceling vendor space.
Communicate directly with vendors including hotels and motorcoach operators (primarily US/Canada)
Ensure timely release of unused space in accordance with contracts.
Communicate regularly with Tour Directors regarding tour details, questions, and on-tour needs.
Prepare and distribute Tour Director itineraries/technicals with tour and flight details.
Follow up post-tour on optionals, expenses, and reporting.
Assist with guest situations requiring early departure (eg., medical issues)
Help ensure a consistent, high-quality guest experience across all departures.
Work closely with Sales, Air and Operations teams to support tour execution.
Qualifications:
Experience in travel, tour operations, or a related field.
Strong knowledge of guided travel/tour products.
Excellent communication and organizational skills.
High attention to detail and ability to manage multiple priorities.
Strong computer skills (excel and operational systems preferred).
Willingness to work extended hours (40+) during peak seasons (salaried role)
Problem-solving mindset.