POM (Product Operations Manager)

Summary: The Product Operations Manager (POM) supports the day-to-day execution of the company's tour portfolio, ensuring smooth operations and a high-quality guest experience across all departures. This role is highly operational and detail-oriented, requiring coordination across vendors, internal teams, and Tour Directors/Guides. The POM is responsible for managing vendor inventory, vendor communication, and on-tour support, including real-time problem solving.

Compensation: $65,000 - $75,000 plus $10,000 bonus

Key Responsibilities:

• Support execution of guided tours across U.S., Canada, and international programs (Europe, Central & South America, Africa, Australia, etc.)

• Manage product inventory including booking, confirming, monitoring, and canceling vendor space.

• Communicate directly with vendors including hotels and motorcoach operators (primarily US/Canada)

• Ensure timely release of unused space in accordance with contracts.

• Communicate regularly with Tour Directors regarding tour details, questions, and on-tour needs.

• Prepare and distribute Tour Director itineraries/technicals with tour and flight details.

• Follow up post-tour on optionals, expenses, and reporting.

• Assist with guest situations requiring early departure (eg., medical issues)

• Help ensure a consistent, high-quality guest experience across all departures.

• Work closely with Sales, Air and Operations teams to support tour execution.

Qualifications:

• Experience in travel, tour operations, or a related field.

• Strong knowledge of guided travel/tour products.

• Excellent communication and organizational skills.

• High attention to detail and ability to manage multiple priorities.

• Strong computer skills (excel and operational systems preferred).

• Willingness to work extended hours (40+) during peak seasons (salaried role)

• Problem-solving mindset.