Population Health - Social Work Intern

Population health (ph)/Concierge Care Coordination (C3) Social work intern

Position Summary:

Community Care Plan (CCP) is proud to offer an internship program that will prepare students for the workforce. This is a great internship opportunity to gain professional, hands-on experience within the Population Health & Concierge Care Coordination (C3) Department. The Intern will directly assist the Manager, PH/C3, Social Worker Programs with a wide range of projects/ tasks related to care coordination, member engagement, social determinants of health (SDOH), community resource navigation, and population health initiatives.

The ideal candidate is highly motivated, striving for excellence and looking for real world experiences. This position is up to 29 hours per week for a ten week period. The first two (2) days of the internship involve on-site training in organizational principles, compliance, departmental functions, computer systems & business processes. This internship is designed to be both educational and practical. In this position, the intern will learn how to take skills they may have acquired in school related to their particular areas of interest, and apply them in a professional setting. They will gain a better understanding of the role that Health Plan Social Worker can play in corporate setting, and be better prepared to work in the arena of care coordination, member engagement, psychosocial and social needs, community resources, and the impact of social determinants of health on health outcomes. This experience is intended to help prepare the intern for future work in Social Work, healthcare, population health, care management, or related fields. The candidate will also have opportunities to network with Population Health, Care Management, Behavioral Health, Quality, Community Health/Engagement and other departments involved in supporting member care and outcomes. The intern will work with confidential and proprietary information that requires a signed Confidentiality Agreement upon hire.

Qualifications:

• Current enrollment in an undergraduate or graduate degree program in Social Work with an interest and aptitude to work in Social Work, healthcare, care coordination, or community-based services.
• Bilingual in English and Spanish and/or Creole preferred.

Essential Duties and Responsibilities:

• Supports member outreach and engagement activities by assisting with telephone, text, email, and/or written outreach to members identified for Population Health and Care Coordination programs
• Assists with identifying and addressing social and psychosocial needs, including barriers to care, social determinants of health (SDOH), support systems, and available resources, under the guidance of Population Health Social Work staff.
• Support care coordination and healthcare navigation, by assisting with referral, appointment scheduling, transportation coordination, locating available resources, and other activities that support access to needed services.
• Research and connect members with community resources related to food and nutrition, housing, transportation, financial assistance, behavioral health, family support, and other social services.
• Assist the Population Health Social Workers and Care Managers with member education, documentation, interdisciplinary collaboration, projects, and other activities that support coordinated, member-centered care.
• Participate in training opportunities, team meetings and discussions, and other learning experiences to develop knowledge and practical experience in Social Work within a health plan and population health environment, seeking guidance when member needs require additional support or professional intervention.

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Core Competencies:

• Member Focus: Demonstrates empathy, respect, professionalism, and a commitment to supporting member needs and positive experiences.
• Communication: Communicates clearly, respectfully, and professionally with members, colleagues, and community partners.
• Collaboration: Works effectively with Social Workers, Care Managers, and other members of the interdisciplinary team.
• Professionalism: Demonstrates reliability, accountability, appropriate professional boundaries, and respect for confidentiality.
• Learning Agility: Demonstrates curiosity, openness to feedback, and a willingness to learn new concepts, systems, workflows, and approaches.
• Adaptability: Adjusts appropriately to changing priorities, assignments, and learning opportunities within a dynamic healthcare environment.
• Cultural Competence: Demonstrates respect for diverse backgrounds, experiences, perspectives, and social circumstances.
• Integrity and Confidentiality: Handles sensitive member and organizational information responsibly and follows applicable privacy, compliance, and ethical requirements.

Skills and Abilities:

• Effective written and verbal communication skills.
• Good interpersonal skills and ability to interact professionally and respectfully with others.
• Good organizational and time-management skills.
• Basic attention to detail and ability to follow instructions and established processes.
• Basic problem-solving skills and ability to seek guidance when needed.
• Basic proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Ability to research information and summarize findings in a clear and organized manner.
• Ability and willingness to learn new concepts, healthcare terminology, computer systems, and departmental processes.
• Ability to work independently with appropriate guidance and collaboratively within a team environment.
• Ability to receive and incorporate feedback as part of professional development.
• Ability to demonstrate empathy, patience, and respect when interacting with individuals from diverse backgrounds.
• Ability to maintain confidentiality and appropriately handle sensitive healthcare and business information.

Intern Work Schedule:

Community Care Plan is currently following a hybrid work schedule. The company reserves the right to change the work schedules based on the company needs. The internship program allows for you to work a maximum of 29 hours per week. The program is scheduled to last 8 to 10 weeks.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee may occasionally be required to stoop, kneel, crouch or crawl. The employee may occasionally lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic travel. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Background Screening Notice:

In compliance with Florida law, candidates selected for this position must complete a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse.

The Clearinghouse is a statewide system managed by the Agency for Health Care Administration (AHCA) and is designed to help protect children, seniors, and other vulnerable populations while streamlining the screening process for employers and applicants.

Additional information is available at: https://info.flclearinghouse.com