Portfolio Solutions Claims Manager

Are you an accomplished insurance professional who understands how individual claims decisions influence the performance of an entire portfolio?

Allianz Commercial is seeking a Portfolio Solutions Claims Manager to lead claims strategy, governance, and performance across North America. This highly visible role oversees both direct-handled and reinsurance claims across multiple lines of business, bringing together technical claims expertise, portfolio steering, delegated-authority oversight, and strong commercial judgment.

You will help create a consistent approach to claims authority, controls, partner performance, and complex-loss management while collaborating with senior leaders and external market partners. This is an opportunity to influence claims outcomes at scale and help strengthen the long-term performance of sophisticated commercial insurance portfolios

What Youll Own

Lead Claims Strategy and Portfolio Performance

• Drive the North American claims strategy across direct and reinsurance portfolios, aligning claims priorities with enterprise claims and underwriting objectives.

• Monitor claims outcomes, emerging issues, and portfolio performance to support informed business decisions.

• Serve as a senior point of contact for claims performance, escalations, and outcomes.

• Build claims capabilities, standards, and succession across the function.

• Represent Allianz Commercial in external forums with reinsurers, cedants, capacity providers, brokers, and market bodies.

Strengthen Delegated-Authority Governance

• Lead a consistent delegated-authority framework for direct-handled and reinsurance claims.

• Define and monitor claims authority levels, guidelines, controls, and escalation thresholds.

• Oversee claims handled by third-party administrators, managing general agents, reinsurance carriers, and direct-writer carriers.

• Establish audit, claims-review, and performance-monitoring programs for delegated partners.

• Evaluate partner adherence to contractual requirements, service standards, and regulatory expectations.

• Review delegated-authority arrangements and take corrective action when performance or control standards are not met.

• Strengthen governance across binders, facilities, and indexes through appropriate referral, segregation, monitoring, and reporting.

Provide Technical Claims and Commercial Leadership

• Provide technical direction on complex direct and reinsurance claims across Property, Liability, Marine, Aviation, and Financial Lines.

• Apply expertise to Treaty and Facultative reinsurance placements.

• Oversee coverage determinations, reserving, litigation strategy, reinsurance recoveries, and cession strategy.

• Partner with brokers on coverage strategy, facility design, and complex claim resolution.

• Oversee commutations, buy-backs, and recoveries with a focus on accuracy, commercial outcomes, and compliance with policy and contract wordings.

• Lead the response to large and complex loss events, including catastrophe losses.

• Oversee aggregate-exposure tracking, reporting, ceded reinsurance recoverable, and counterparty credit exposure in coordination with Finance.

What Youll Bring to the Table

• Bachelors Degree (preferred)

• Claims and Portfolio Expertise

• Approximately 7 to 10 years of relevant insurance experience.

• Expert-level direct claims-handling experience, including coverage analysis, reserving, and litigation management.

• Strong insurance and reinsurance knowledge.

• Experience establishing or operating audit, monitoring, and control frameworks for delegated partners.

• Knowledge of delegated-authority governance involving TPAs, MGAs, carriers, binders, facilities, and indexes.

• Understanding of applicable reinsurance and claims regulatory frameworks, including NAIC credit-for-reinsurance requirements and state claims-handling standards.

• Leadership and Commercial Judgment

• Strong leadership and people-management experience.

• Demonstrated ability to build productive internal and external relationships, including partnerships with Underwriting, Actuarial, Finance, Legal, brokers, and carriers.

• Experience leading change-management and project-steering initiatives.

• Strong negotiation skills and sound commercial judgment.

• Excellent written, verbal, presentation, and stakeholder-management capabilities.

• Ability to translate complex claims and portfolio issues into clear recommendations for senior leaders.