POS Engineering Specialist

The POS Engineering Specialist is responsible for the engineering, testing, certification, implementation, and lifecycle management of Jacksons point-of-sale (POS) systems and associated retail technology platforms. This role serves as a technical subject matter expert supporting the companys retail payment ecosystem, fuel brand requirements, forecourt technologies, and integrated retail systems.

This position is critical in ensuring the successful certification, validation, deployment, and support of retail technology solutions across Jacksons store locations. This role works closely with product owners, fuel brands, vendors, support center teams, business stakeholders, and technology partners to deliver reliable, compliant, and scalable retail technology solutions.

The position is heavily focused on Verifone POS platforms, laboratory testing, fuel brand certifications, Digital Product Release (DPR) processes, ServiceNow-driven project execution, and full lifecycle testing from solution design through production deployment.

Duties/Responsibilities:

POS Engineering and Technical Leadership

• Serve as a subject matter expert for Verifone Commander and related POS technologies.
• Lead technical evaluation, configuration, testing, and implementation of retail technology solutions.
• Support the development and maintenance of engineering standards, configuration baselines, and implementation procedures.
• Evaluate new retail technology capabilities and provide recommendations for adoption and deployment.

Fuel Brand Certification

• Lead certification activities with major fuel brands including Shell, Chevron, Phillips 66, Sinclair, and other branded/unbranded fuel partners.
• Coordinate certification testing with vendors, processors, and fuel brand representatives.
• Validate compliance requirements for loyalty programs, payment processing, pricing promotions, and brand-specific functionality.
• Track certification readiness and ensure timely completion of fuel brand approval requirements.

Testing & Quality Assurance

• Design and execute comprehensive testing strategies for software releases, hardware implementations, and technology upgrades.
• Develop and maintain test plans, test cases, testing scripts, and validation procedures.
• Perform Unit Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), and Production Validation Testing.
• Validate integrations between POS systems, fuel dispensers, payment networks, loyalty providers, and third-party platforms.
• Document testing outcomes and coordinate defect resolution efforts.

ServiceNow & Release Management

• Utilize ServiceNow to manage project activities, change requests, release records, defects, implementation plans, and technical documentation.
• Support Jacksons Digital Product Release (DPR) governance processes.
• Participate in release approvals, deployment planning, risk assessments, and production readiness reviews.
• Ensure all implementations adhere to change management and technology governance standards.

POS Engineering Lab Management

• Configure, maintain, and enhance POS Engineering lab environments.
• Manage testing hardware including POS terminals, payment devices, fuel controllers, dispensers, and integrated retail technologies.
• Ensure testing environments accurately represent field production configurations.
• Maintain documentation of lab configurations and technical standards.

Implementation & Production Support

• Lead pilot deployments and production rollouts of POS and retail technology solutions.
• Support implementation activities, including after-hours maintenance and release windows when necessary.
• Partner with Support Center teams to ensure smooth operational transitions following deployments.
• Participate in troubleshooting and root cause analysis activities for complex retail technology incidents.
• Collaborate with internal Information Technology teams and external vendors.
• Communicate project status, certification progress, risks, and testing results to stakeholders.
• Provide technical guidance and mentorship to junior engineering and support personnel.
• Additional duties as assigned.

Education/Skills/Qualifications:

• Bachelors degree in Information Technology, Computer Science, Information Systems, Engineering, Business Technology, or a related field preferred.

• 4+ years of experience supporting retail technology, POS platforms, payment systems, or fuel retail technology environments.

• Knowledge of Verifone Commander, Ruby, Topaz, C18, or associated retail payment technologies.

• Experience supporting payment processing technologies, EMV systems, and card network integrations.

• Experience with Digital Product Release (DPR), SDLC, Agile, or release management processes.

• Familiarity with petroleum retail systems including:

• Fuel Controllers

• Dispenser Interfaces

• Payment Networks

• Loyalty Systems

• Electronic Price Signs

• Automatic Tank Gauges (ATG)

• Experience participating in large-scale store technology deployments.

• Working knowledge of fuel retail operations and forecourt technologies.

• Experience supporting fuel brand certification programs.

• Retail convenience store or fuel industry experience.

• Experience developing and executing structured testing strategies and validation plans.

• Experience utilizing ServiceNow for project management, change management, incident tracking, or release management.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple initiatives in a fast-paced environment.

• Strong attention to detail and commitment to operational excellence.

Physical Requirements:

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Jacksons is an Equal Employment Opportunity Employer and will ensure applicants and employees are given equal opportunities in employment and contracting activities regardless of race, religion, color, national origin, sex, age, disability, or any other protected characteristic.