About Hydro Inc.
Hydro Inc. is a global leader in industrial pump reengineering and the world’s largest independent pump rebuilder. Founded in 1969 and headquartered in Chicago, we partner closely with customers to elevate the reliability and performance of their pumping assets through root-cause analysis, unbiased engineering, precision workmanship, and responsive on-site service.
Role Snapshot: Power Generation Pump Field Commissioning Lead
Home-based with extensive travel across the U.S. (and internationally as needed), you will oversee pump installations at power plant facilities, troubleshoot complex issues, and serve as the on-site face of Hydro—supporting customers and collaborating with Sales to identify opportunities.
A Day in the Life
Picture your week: Monday you’re supervising alignment and startup of a multistage, high-energy pump at a generating station. Midweek, you’re coaching customer technicians on best practices and documenting findings. By Friday, you’ve wrapped up service, expense, and time reports and debriefed Sales on potential upgrades you spotted. You’re the trusted liaison, closing out issues swiftly and strengthening long-term relationships along the way.
What You’ll Do
- Direct and verify field installation, alignment, and commissioning of high-energy pumps at customer sites (primarily power plants).
- Diagnose and resolve mechanical and performance problems; guide corrective actions.
- Provide hands-on training and ongoing support to customers, Sales, and in-house teams.
- Complete timely service documentation, including service, expense, and weekly time reports.
- Act as the primary customer liaison, driving issues to resolution and building lasting partnerships.
- Identify retention and loyalty opportunities to improve long-term profitability.
- Gather product and business intelligence during site visits; share actionable insights.
- Spot sales leads in the field and relay them to Sales.
- Lift and move equipment as needed; occasional heavy lifting required.
- Remain available for on-call support 24/7 except during scheduled time off (vacation, medical, etc.).
- Undertake extended assignments away from home; typical productivity/travel is 80–100%.
What You Bring
- 5+ years of field or shop experience with high-energy pumps and related equipment.
- Deep, hands-on knowledge of OEM pumps; cross-OEM background is a major plus.
- Proven ability to support aftermarket service and/or prior field service experience.
- Strong communication skills, sound judgment, and collaborative mindset.
- Customer-first temperament with the patience to perform under any circumstance.
- Proficiency with common business software (Microsoft Office, Adobe).
- Understands the on-site technical advisor represents Hydro and acts in the company’s best interest at all times.
Work Structure & Travel
- Home-based with extensive overnight travel across the U.S.; occasional international trips.
- Full-time; expected workload of at least 40 hours per week.
- Schedule typically Monday–Friday with extended hours as required.
- Willingness to travel: 75% preferred (with typical travel/productivity at 80–100%).
Benefits
We offer a comprehensive package including medical, dental, a 401(k) with matching contribution, paid time off, and more.
Application Question(s)
- Describe your experience with multistage pumps.