As a Power sports service advisor at Scranton Powersports in Vernon, CT, you will play a vital role in ensuring exceptional customer service and operational efficiency in a dealership specializing in motorcycles, ATVs, snowmobiles, and other power sports vehicles.
Responsibilities:
- Greet customers warmly, understand their concerns, and provide detailed information about necessary services and repairs for their power sports vehicles.
- Create and manage service orders meticulously, ensuring accurate documentation of customer information, vehicle details, and service requests.
- Prepare repair cost estimates, explain charges to customers, and process invoices promptly upon service completion.
- Schedule service appointments efficiently, optimizing workflow and departmental efficiency.
- Be the main point of contact for customers throughout the service process, providing regular updates on vehicle status and addressing any questions or concerns promptly.
- Maintain precise records of services, parts used, and customer interactions in the dealership's management system.
- Collaborate closely with service technicians to understand repair needs and ensure customer satisfaction.
- Address customer complaints promptly and effectively to ensure a positive customer experience.
- Promote service packages, maintenance programs, and additional services to customers when appropriate.
Requirements:
- Prior experience in a service writer or customer service role, preferably in the power sports, automotive, or motorcycle industry.
- Familiarity with power sports vehicles, parts, and repair processes is highly desirable.
- Strong verbal and written communication skills to interact effectively with customers and team members.
- Ability to manage multiple tasks, prioritize work, and pay attention to detail in a fast-paced environment.
- Proficiency in using dealership management software and other computer applications.
- Commitment to delivering exceptional customer service and satisfaction.
Benefits:
- Competitive weekly paid salary plus monthly bonus
- Health insurance
- Retirement plans
- Employee discounts on products and services
- Opportunities for professional development and training
About the Company:
Scranton Powersports is a leading dealership located in Vernon, CT, specializing in power sports vehicles. We are committed to providing top-notch customer service and maintaining a professional work environment for our employees.