Practice Assistant – Administrative | EPIC Required

Job ID: 180972

Location: Winchester, MA
Client: Beth Israel Lahey Health Primary Care
Duration: 3-Month Contract
Work Arrangement: On-Site
Schedule: Monday–Friday, 8:30 AM – 5:00 PM

Job Description

Sigma, Inc. is seeking an experienced Practice Assistant – Administrative to support a busy primary care practice at Beth Israel Lahey Health in Winchester, MA.

This is an excellent opportunity for a healthcare administrative professional with hands-on EPIC experience, medical front desk/reception experience, and strong patient-facing customer service skills.

The ideal candidate will have previous experience working in a primary care office, urgent care center, or outpatient clinic and be comfortable assisting patients, managing front desk operations, scheduling appointments, and supporting daily administrative workflows.

Key Responsibilities

• Welcome patients and provide professional front desk and reception support.

• Assist with patient check-in, registration, and appointment scheduling.

• Utilize the EPIC electronic medical records (EMR) system to access and update patient information.

• Answer incoming calls and respond to patient inquiries.

• Coordinate communication between patients, healthcare providers, and clinical staff.

• Maintain accurate patient records and ensure confidentiality of medical information.

• Support daily administrative operations to ensure efficient clinic workflow.

• Deliver excellent customer service while interacting with patients and visitors.

Required Qualifications

• Previous experience as a Practice Assistant, Medical Receptionist, Medical Secretary, Front Desk Representative, or Patient Services Representative.

• Hands-on EPIC experience is required.

• Previous healthcare front desk or patient-facing customer service experience.

• Urgent care or outpatient clinic experience is required.

• Strong verbal and written communication skills.

• Excellent organizational and multitasking abilities.

• Ability to work in a fast-paced healthcare environment.

• Professional and patient-focused approach to customer service.

Important Eligibility Requirements

• Candidates previously employed by Beth Israel Lahey Health (BILH) must have been separated from the organization for at least 6 months to be considered.

• A completed BILH coversheet is required at the time of candidate submission.

• Orientation is conducted weekly.

Why Apply?

• Opportunity to work within a well-established primary care healthcare network.

• Gain valuable experience in a clinical administrative environment.

• Three-month contract opportunity.

• Consistent weekday schedule.

How to Apply

Qualified candidates with EPIC experience, medical front desk experience, and a background in urgent care or outpatient clinics are encouraged to apply.

Please submit your updated resume for consideration.

Job Location: Winchester, MA
Work Arrangement: On-Site
Contract Duration: 3 Months