Practice Assistant II, Joint Center

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.About the RoleAs a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.What You’ll Do

• * Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• * Assist patients and callers with routine inquiries, messages, and scheduling needs.
• * Process patient billing forms, scan documents, and maintain accurate patient records.
• * Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• * Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• * Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• * Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• * Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

  Qualifications

  What We’re Looking For

  • High School Diploma or equivalent required.
  • Three to five years of office experience required.
  • Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
  • Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
  • Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
  • Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
  • Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
  • Careful attention to detail, including proofreading and editing written documents.

  Additional Job Details (if applicable)

  Schedule and Location

  This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

  Why Join Us?

  At Mass General Brigham, our employees are our most important resource. We are committed to offering a comprehensive, contemporary, and competitive benefits package designed to support your health, financial well-being, professional growth, and life outside of work.

  • Medical, dental, and vision insurance
  • Retirement savings program
  • Generous paid time off
  • Tuition assistance and professional development support
  • Additional employee perks and wellness resources

  Remote Type

  Onsite

  Work Location

  2000 Washington Street

  Scheduled Weekly Hours

  40

  Employee Type

  Regular

  Work Shift

  Day (United States of America)

  Pay Range

  $19.37 - $27.71/Hourly

  Grade

  4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
• The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

  EEO Statement:

  4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.