Practice Assistant II, Orthopedics

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Orthopedic Ambulatory Clinic | Onsite | Monday - Friday

Build your career in healthcare while making a difference in the patient experience!

We are seeking a friendly, organized, and patient-focused Practice Assistant to join our fast-paced Orthopedic Ambulatory Clinic. In this highly visible, patient-facing role, you will be an essential part of our team, helping ensure patients feel welcomed, informed, and supported throughout their visits.

Whether you're an experienced administrative professional or looking to grow your career in healthcare, this is an excellent opportunity to develop your skills in a collaborative clinical environment.

What You'll Do:

• Serve as the first point of contact for patients, providing a welcoming and professional experience throughout check-in and check-out.
• Coordinate patient appointments, schedule follow-up visits, answer incoming calls, and respond to patient inquiries.
• Verify patient demographics, insurance information, referrals, and clinical documentation while maintaining accurate records in Epic.
• Collect co-payments, assist with patient forms and portal enrollment, and coordinate patient visits with radiology and casting services as needed.
• Keep patients informed of appointment delays and collaborate with clinical staff to support an efficient patient experience.
• Support daily practice operations, including preparing patient charts, scanning medical records, managing correspondence, and maintaining an organized front desk.
• Serve as an Epic resource for scheduling, registration, and billing, providing guidance to colleagues as needed. Training is provided!

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required; experience in healthcare or a customer service-driven environment is welcomed.
• Proficiency in Microsoft Office Suite and familiarity with standard office procedures and technology.
• Strong communication, organizational, multitasking, and time management skills.
• A patient-first mindset with the ability to remain professional, adaptable, and attentive in a busy clinical setting.
• Ability to work collaboratively with patients, providers, and administrative colleagues while maintaining accuracy and attention to detail.

Additional Job Details (if applicable)

Why Join Our Team?

• Starting pay of $20.00/hour+, based on experience
• Comprehensive benefits including medical, dental, and vision coverage
• 403(b) retirement plan
• Tuition reimbursement
• Discounted MBTA pass and additional employee perks
• Opportunity to grow your career within a world-class orthopedic program

You'll play an important role in delivering a positive patient experience while gaining valuable exposure to orthopedic care and clinical operations. Join a team where your organizational skills, customer service expertise, and commitment to helping others make a meaningful impact every day!

Remote Type

Onsite

Work Location

52 Second Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $23.20/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.