Practice Associate III #Full Time

Top Healthcare Provider Network

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Job Summary:

The Practice Associate III is responsible for the patient welcome experience functions, general administrative work, and scheduling and coordinating of surgical and in-office procedures and other specialty services. This position is also a lead role that supports peers with expertise, organizational knowledge and guidance in support of the day-to-day operations of practice and research patient care in the Department of OBGYN. The Practice Associate III is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication

Job Responsibilities:

• Greet patients and visitors and answer patient telephone calls.
• Coordinate and appointments, ultrasounds, surgeries, procedures and other specialty services.
• Schedule post-operative and other follow-up appointments and other related tests as requested.
• Assist with coordination of care to other specialties and appointments.
• Function as a liaison between resident, attending physician, patient, and OR, and patient with all aspects of scheduling.
• Verify patient insurance eligibility, benefits, and coordination of benefits prior to procedure date. Inform patient on fees and ensure collection of copays and payments
• Conduct all pre-determination, authorization and pre-certification.
• Conduct pre-registration, check-in, check-out, appointments and other related tasks.
• Obtain required registration and intake information from patients; verify and/or update any new insurance or other information in EPIC; obtain prior authorizations and referrals for visits and tests and verifies eligibility for services; accurately indicate arrivals, no-shows, reschedules and physician cancellations in EPIC; collect all time-of-service and past due payments.
• Manage and review physician’s schedules to ensure authorizations and pre-certifications for office visits, injections and procedures are obtained.
• Provide general administrative support to physicians and manager.
• Assist Supervisor/Manager with special projects and supervise specific tasks as determined.
• Assist with onboarding new staff.
• Serve as a first point of escalation for complex cases or scheduling issues.
• May serve as team point person as directed by Supervisor.
• Follow end-of-day closing procedures.
• Other duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 5 years’ experience in a medical office environment with strong proficiency of medical terminology and surgical scheduling.
• Candidate must demonstrate strong customer service orientation and ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
• Candidate must be organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
• Candidate must demonstrate excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Prior experience in Epic/EHR is preferred.
• Prior experience in an OBGYN office setting is preferred.

Hourly Rate Ranges: $28.13 - $35.16

Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.

61st Street Service Corporation

At 61^st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.