Job Summary
Our behavioral health organization is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Practice Manager. The Practice Manager will be responsible for the overall operations, development and success of our behavioral health practice. In this key role, the successful applicant will act as an information resource and ambassador to patients, state contracts, the public, Psychologists, and staff. We are a small organization, and this position may wear many hats including operations manager, biller, and backup receptionist.
Practice Manager Responsibilities
- Supervision of Office Staff
- Ensure office is opened and closed daily, as per established schedules
- Interview, hire and train new staff in accordance with HR guidelines
- Manage daily staffing to ensure optimal operation of the practice
- Regularly review productivity and make staffing adjustments as needed
- Conduct regular staff meetings and annual performance evaluations for the administrative team
- Order and keep track of office and test supplies
- Financial
- Conduct payroll
- Submit payroll, property, and sales and use tax using QuickBooks
- Preparing W-2’s and 1099’s through QuickBooks
- Billing for therapy and psychological testing
- Problem solving for various payers, including insurance, state agencies (e.g., DFPS, DDS), Medicaid, Medicaid MCO’s, Medicare, and private pay to guarantee payment of claims
- Quality Assurance
- Track licensure and credentialing requirements for staff
- Ensure office and billing compliance with Medicare, Medicaid, HIPAA, and other state agency contracts
- Review accounts receivable reports monthly through QuickBooks
- Marketing
- Increase business through public relations and marketing campaigns
Practice Manager Skills and Experience
- Bachelor’s Degree in Healthcare Management or Business Administration (preferred)
- 3+ years’ experience in medical/behavioral health office management
- Working knowledge of medical/behavioral health terminology
- Medical/behavioral health office billing experience an asset
- Proficiency with EMR systems and software applications, including Microsoft Office Suite
- Excellent written and oral communication skills