JOB SUMMARY
The Practice Manager is responsible for the day-to-day operations of their assigned clinic and ensures clinic staff is working in compliance with PPOA’s policies and procedures. This position reports to the Regional Clinical Supervisor.
JOB DESCRIPTION - Staff Management
- Supervises Medical Assistant(s) including orientation, performance reviews, and maintenance of personnel records with HR
- Ensure clinical staff following corporate policies, procedures, compliance program and efficient work-flows
- Serves as a resource to staff as EHR Super User
- Clinic Maintenance
- Monitors clinical needs: provides ongoing staff training as needed, restocks office & medical supplies, ensures that overall clinic has necessary tools and resources to perform clinic functions
- Works closely with clinical director to ensure special-equipment/supply requests are communicated in a timely manner so that resources are available and ready to use for any given appointment
- Monitor schedule block time and make recommendations for effective utilization to Administrator
- Compliance
- Responsible for clinic practices remaining in compliance with state and federal guidelines (e.g., fraud, abuse, and anti-kickback statutes)
- Works on the clinic’s behalf with related departments: IT, Human Resource, Scheduling and Billing and Collections
- AP and Payroll information relayed to PPOA Corporate accurately and timely
- Ensures clinic schedule and petty cash log is done efficiently and accurately
- Assists Administrator with clinical staff credentialing entity to monitor current licensure, malpractice insurance, certifications, permits, DEA, DPS/CSR, BLS, etc.
- Patient Care and Customer Service
- Support the physician and mid-level provider in the provision of care as appropriate
- Responsible for protecting privacy and security of EMR
- Oversees EHR maintenance to ensure timely dispensation of completed charts
- Communicates effectively and professionally with patients, referring physicians and their office staff, visitors, physicians, and coworkers
- Monitor medical record EHR charting for accuracy, completeness, and compliance with federal and state rules and regulations
JOB REQUIREMENTS
- College Degree Preferred (but combination of experience & education considered)
- Experience in pain management clinics and ASCs within an out of network environment ideal
- 5 years sales experience and 1 year of management/supervisor experience
- Excellent written and oral communication
- Exceptional organizational and computer skills, ability to set priorities
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to read and communicate effectively in English. Additional languages preferred.
- Ability to communicate in a professional manner-- able to counsel/teach customers, train co-workers, and positively contribute to marketing/public relations. Ability to respond to common inquiries or complaints from patients, regulatory agencies, or members of the medical and business community.
- Proficient computer skills in Microsoft Office and EHR management
HOURS AND WORKING CONDITIONS
Our medical clinics are located in Florida and Texas. The job will be Monday through Friday. Work hours will typically be 8:00 AM to 5:00 PM (may be subject to change with clinic case load).
Hazards: Occasional contact with communicable diseases, electrical equipment, blood borne pathogens, etc.
Personal protective equipment: Provided if necessary (gowns, gloves, masks, head cover)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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