About AMP and ColumbiaDoctors
Ambulatory Medical Practices MSO, Inc. (AMP) is a Management Services Organization that provides clinical and administrative operational support for ColumbiaDoctors, one of the largest and most respected multi-specialty medical practices in the Northeast.
With more than 50 Columbia-affiliated providers and multiple locations throughout Westchester, Rockland, and Orange Counties, including Valhalla, Hawthorne, White Plains, Yonkers, Scarsdale, Suffern, and Monroe, AMP supports a broad range of specialties, including Cardiology, Vascular Disease, Internal Medicine, Obesity Medicine, Gastroenterology, and Endocrinology.
We are committed to delivering an exceptional patient experience while maintaining efficient, high-performing medical practices.
Position Overview
AMP is seeking an experienced, results-driven Practice Manager to oversee the day-to-day operations of a busy, multi-specialty outpatient medical practice affiliated with ColumbiaDoctors.
Reporting directly to the Director of Operations, the Practice Manager will be responsible for operational performance, staff leadership, patient access, provider scheduling, revenue cycle coordination, and financial stewardship. This individual will play a key role in ensuring that practice operations run efficiently, staff members are accountable for their responsibilities, and providers are supported in delivering high-quality patient care.
The ideal candidate is a proactive, hands-on leader who exercises sound judgment, takes ownership of challenges, identifies opportunities for improvement, and implements solutions with minimal day-to-day oversight. The successful candidate will balance operational demands with a strong commitment to patient service, employee development, regulatory compliance, and organizational goals.
Core Responsibilities
Practice Operations and Patient Access
- Oversee daily practice operations to ensure efficient workflows, appropriate staffing, and a positive patient experience.
- Monitor patient flow, appointment availability, scheduling practices, and provider template utilization to optimize access to care.
- Identify operational inefficiencies and implement sustainable process improvements.
- Ensure providers have the administrative and operational support necessary to maintain productive schedules.
- Oversee office facilities, equipment, supplies, inventory, and vendor relationships.
- Establish consistent operational standards and ensure adherence to organizational policies and procedures.
Leadership and Staff Management
- Recruit, hire, onboard, train, supervise, and evaluate administrative and clinical support staff.
- Develop staffing plans and schedules that align with patient volume, provider needs, and operational requirements.
- Set clear performance expectations and hold team members accountable for attendance, productivity, service standards, and assigned responsibilities.
- Address employee performance and workplace concerns promptly, partnering with the Director of Operations and Human Resources as appropriate.
- Foster a professional, collaborative, and service-oriented work environment.
- Identify staff development opportunities and support employee engagement, retention, and growth.
- Provide consistent communication, coaching, and direction to ensure the team meets established performance expectations.
Revenue Cycle and Financial Performance
- Oversee front-end revenue cycle processes, including patient registration, insurance verification, authorization workflows, and accurate demographic and insurance documentation.
- Partner with billing and revenue cycle teams to identify and resolve issues affecting claim submission, reimbursement, and collections.
Provider Relations and Performance Improvement
- Develop effective working relationships with physicians, advanced practice providers, and clinical leadership.
- Communicate operational priorities, staffing updates, scheduling concerns, and performance issues in a timely and professional manner.
- Work collaboratively with providers to address workflow challenges and improve practice efficiency.
- Review operational reports and performance metrics to identify trends, barriers, and opportunities for improvement.
- Prepare updates and recommendations for the Director of Operations regarding practice performance, staffing, access, financial concerns, and operational risks.
- Take initiative in resolving routine operational issues and escalate significant concerns appropriately.
Compliance, Quality, and Risk Management
- Ensure adherence to applicable HIPAA, OSHA, CMS, and other relevant regulatory requirements and organizational policies.
- Maintain appropriate documentation, audit readiness, and compliance with established procedures.
- Promote patient safety, confidentiality, and a professional clinical environment.
- Ensure staff members receive required training and follow applicable policies and procedures.
- Identify potential operational risks and work with appropriate leadership to implement corrective actions.
Required Qualifications
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field, or equivalent relevant experience.
- Minimum of 5 years of progressive experience in medical practice management or healthcare operations.
- Demonstrated experience supervising, developing, and holding staff accountable in a healthcare setting.
- Strong understanding of medical practice operations, patient scheduling, insurance verification, and revenue cycle workflows.
- Experience monitoring operational performance, identifying inefficiencies, and implementing process improvements.
- Proficiency with Epic EHR and practice management systems.
- Strong organizational, analytical, communication, problem-solving, and decision-making skills.
- Ability to manage competing priorities, work independently, and exercise sound judgment in a fast-paced environment.
- Demonstrated ability to build productive relationships with providers, staff, and administrative leadership.
Preferred Qualifications
- Experience managing a high-volume, multi-specialty outpatient practice.
- Cardiology or other specialty practice management experience.
- Experience overseeing operations across multiple locations or provider teams.
- Familiarity with productivity metrics, provider scheduling optimization, financial reporting, and revenue cycle performance indicators.
- Experience with budgeting, expense management, and staffing models.
Knowledge of value-based care models and healthcare quality and performance initiatives.
What Success Looks Like
- The successful Practice Manager will demonstrate the ability to:
- Maintain efficient daily operations and resolve routine issues independently.
- Improve patient access, scheduling efficiency, and provider productivity.
- Maintain appropriate staffing levels and promote a culture of accountability.
- Identify operational and revenue cycle challenges and coordinate effective solutions.
- Monitor key performance indicators and take action to address performance gaps.
- Maintain compliance with organizational policies and regulatory requirements.
- Communicate effectively with providers, staff, and the Director of Operations.
- Contribute to a positive patient experience and the overall success of the practice
Compensation and Benefits
AMP offers a competitive compensation and benefits package designed to support employees and their families, including:
- Paid time off, including vacation, sick time, and paid holidays.
- Medical, dental, and vision insurance for individuals and families, effective 30 days after hire.
- Employer-paid basic life and accidental death and dismemberment (AD&D) insurance.
- Short-term and long-term disability coverage.
- Participation in a 401(k) retirement plan with an employer match.
- Flexible Spending Accounts (FSA), Health Savings Account (HSA), and commuter benefits, where applicable.
- Tuition reimbursement, employee discounts, and additional benefits.
Work Location and Employment Details
- Location: Westchester County, New York.
- Work arrangement: In person.
- Employment status: Full-time.
- Compensation: $85,000–$110,000 per year.
The advertised salary range represents AMP's good-faith estimate of potential base compensation at the time of posting and may be modified in the future. Actual compensation will be determined based on relevant experience, education, qualifications, job responsibilities, budgetary considerations, and internal equity.
AMP is an equal opportunity employer committed to fostering an inclusive workplace and providing equal employment opportunities to qualified applicants.