Practice Manager, Primary Care

Site: Mass General Brigham Community Physicians, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time Practice Manager to lead the daily operations of our two Primary Care practices located in Natick and Wellesley, MA!

We offer a full range of primary care services for patients at both sites - from routine check-ups and health screenings to complex diagnostic evaluation and treatment. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being.

Our Natick practice is located at 307 West Central Street and consists of a team of 3 providers and 6 staff members (clinical and non-clinical). We have exciting plans to grow this team up to 6 providers and 12 staff members.

Our Wellesley practice is located at 981 Worcester Street and consists of a team of 6 providers and 9 staff members (clinical and non-clinical).

In addition to leading day-to-day operations at both sites, the Practice Manager will play a key role in driving strategic growth initiatives, helping to expand both practices by enhancing operational efficiency, supporting provider recruitment and retention, improving patient access, and identifying opportunities to grow services and patient volume. Our practices are open Monday through Friday from 8:00 a.m. to 5:00 p.m., and the Practice Manager is expected to maintain an onsite presence for the majority of operating hours.

In collaboration with the Director of Operations, Primary Care and the Medical Directors, the Practice Manager will be responsible for all aspects of site operations, oversight of budgets, quality measures and will work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals.

The ideal candidate is an adaptable and dynamic people leader with proven operational experience who is proactive, autonomous, and brings a strategic, creative mindset to problem-solving and continuous improvement. We are seeking an individual who excels at building relationships, motivating teams, and aligning individuals around shared goals while serving as an effective communicator and collaborator.

Summary

Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.

Does this position require Patient Care? No

Essential Functions

• Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
• Evaluates daily staffing needs and coordinates replacement of staff.
• Performs hiring, orientation, and evaluation of staff. Administers corrective action if appropriate.
• Assists in the career development of practice employees through ongoing coaching, counseling, and training.
• Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
• Evaluates, develops, and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
• Collaborates with practice leaders on the preparation of the practice's annual budgets.
• Oversees the department's payroll, including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.
• Entry-Level Manager Role

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?

Yes

Experience

Supervisory experience 5-7 years required

Experience working in a healthcare environment 5-7 years required

Knowledge, Skills and Abilities

• Strong understanding of Microsoft Office, including Excel.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Strong analytical and math skills.
• Knowledge of Accounting Principles, physician billing, and revenue cycle management.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!

Remote Type

Onsite

Work Location

307 West Central Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$65,998.40 - $96,033.60/Annual

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.