JOB SUMMARY:
The Pre-Hanger prepares the exterior fiber connection at customer premises to support REV Fiber installations. The position installs and secures aerial fiber drops as needed, prepares and splices fiber at the pedestal and exterior APA box, installs the APA box, and tests the connection to ensure fiber continuity and quality. The Pre-Hanger is responsible for completing the exterior fiber connection through the APA box, preparing the location for the installation technician to complete the interior fiber connection and equipment installation.
ESSENTIAL FUNCTIONS
- Performs daily assignments as directed by the Dispatch Center, supervisor, coordinator, or manager and communicates with appropriate parties to coordinate work activities
- Manages assigned workload efficiently and arrives at scheduled appointments on time
- Runs and secures aerial fiber drops as needed, using approved attachment hardware, required clearances, and company safety procedures; inspects existing drops and reports damage, access issues, or other conditions that prevent completion
- Fluidly operates electronic devices such as PCs, laptops, tablets, and smartphones
- Maintains and reports accurate records of hours, materials used, splice locations, and pre-hang completion; coordinates with Dispatch and Installation and Repair personnel to update job status
- Completes accurate and detailed paperwork and electronic records
- Reports and monitors changes to service and job orders
- Prepares and splices fiber at the pedestal and in the exterior APA box; manages fiber slack and protects splices according to company standards
- Uses fiber preparation tools, cleavers, fusion splicers, and appropriate fiber test equipment to verify splice quality and fiber continuity
- Mounts and secures the APA box on the exterior of the home; seals cable entries and secures fiber to protect it from weather and physical damage
- Identifies assigned fibers and follows required fiber routing, labeling, bend-radius, and enclosure standards
- Works outside of normally scheduled work hours as needed
- Works extended hours during natural disasters or emergency scenarios
- Safely operates company vehicles, including vehicles with manual transmissions, as required
- Other duties as assigned
KNOWLEDGE & SKILLS:
- Perceives color and depth accurately
- Possesses the reading, writing, mathematical, and comprehension skills necessary to interpret work orders, document job details, and complete required records legibly
- Ability to safely operate required mechanical and electronic equipment, including PCs, laptops, tablets, and smartphones
- Knowledge of fiber preparation, splicing, exterior enclosures, and applicable REV Fiber standards and procedures
- Communicates professionally with customers, coworkers, Dispatch, and other departments
- Understands fiber identification, splice diagrams, work orders, and equipment specifications
- Follows established safety procedures, policies, and work rules
- Expands upon job skills through seminars, workshops, and on-the-job training
PERFORMANCE STANDARDS:
- Accepts responsibility
- Communicates effectively
- Ensures quality assurance standards within deadline
- Follows established safety procedures, policies, and work rules
- Manages time wisely
- Provides service that meets management, employee, and customer expectations
- Works well with others and provides assistance willingly
- Demonstrates consistent performance in accordance with the standards listed above
OUR EXPECTED BEHAVIORS:
Upholds and acts in accordance with REV's Guiding Principles.
EVALUATION:
Performance of this job will be evaluated in accordance with procedures established by the company on the evaluation of management personnel.
QUALIFICATIONS & PREREQUISITES
Required:
- Must possess a valid driver's license
Preferred:
- High school diploma or GED equivalent; prior experience with fiber splicing, exterior fiber preparation, or telecommunications fieldwork
GENERAL INFORMATION:
This job description does not restrict the company's right to assign or reassign duties and responsibilities of this job at any time. This job description is subject to change at any time.