Pre-Litigation Case Auditor

Position Summary: The Pre-Litigation Case Auditor is responsible for overseeing and auditing case management across all Pre Litigation Commercial and Non-Commercial teams. This role ensures cases are handled efficiently, accurately, and in line with internal standards, client requirements, and service-level expectations. The Case Auditor will ensure consistent, high-quality client experience.

Key Responsibilities:

Case Oversight & Auditing

• Conduct regular audits of active and inactive cases across Commercial and Noncommercial prelitigation teams
• Ensure cases are progressing efficiently and in accordance with internal workflows, compliance standards, and client guidelines
• Identify missing documentation, incomplete data, or stalled actions and escalate as appropriate
• Verify accuracy and completeness of case notes, documentation, and system updates

Process & Efficiency Monitoring

• Track case aging, turnaround times, and key milestones to ensure timely movement

Client Communication & Service Quality

• Ensure clients receive regular, meaningful updates on case status
• Identify gaps in communication and recommend improvements

Reporting & Insights

• Prepare audit findings, trend analyses, and performance summaries for leadership
• Track recurring issues and systemic risks across teams

Collaboration & Support

• Work closely with Team Leads and Case Managers

Qualifications:

• 3+ years of experience in pre‑litigation, case management, legal operations, collections, or a related field
• Strong understanding of commercial and non‑commercial case workflows
• Exceptional attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and work independently

Key Competencies

• Quality assurance & compliance
• Data analysis & reporting
• Client service mindset
• Accountability and follow-through

Success Metrics

• Reduction in stalled or aged cases
• Improvement in audit scores and case completeness
• Increased consistency in client communications
• Decrease in recurring process or documentation issues
• Positive feedback from leadership and clients

Physical Requirements:

• Office environment with normal business hours necessary to satisfactorily perform job functions.
• Stationary Position - Must be able to remain in a stationary position up to 50% of the time.
• Move or Traverse - This position needs to occasionally move about inside the office to access file cabinets, meeting rooms, office machinery, etc.  May occasionally ascends/descends the stairs to get to other floors, cafeteria and parking area.
• Dexterity - constantly operates a computer and other office machinery such as a copy machine/printer.
• Move, Transport, Position, Put, Install, Remove - Occasionally moves supplies weighing up to 10 pounds for various presentation and event needs.
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information - The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess - The ability to observe details at close range (within a few feet of the observer).

Benefits and Perks:

• Medical, dental, vision
• Company paid Life and AD&D Insurance
• Company Paid STD (with no waiting period)
• Option to purchase additional Life and AD&D Insurance
• Voluntary LTD, Critical Illness, Accident, and Hospital Indemnity Coverage
• 401(k) with company contributions
• Paid Time Off
• Tuition Reimbursement

Disclaimer: Please note that this job description is subject to change with or without prior notice, and that reasonable accommodation may be requested to perform the essential functions of the job.