Premium Services Associate, Part-Time

The Premium Services Associate position is responsible for supporting the Kia Forum Premium Sales Department by providing world-class customer service and hospitality to premium seat guests. This is a part-time position.

Principal Duties and Responsibilities

• Provides support to the Premium Seating Programs and clients. Works with other departments to ensure that Premium Seat Holders’ requirements are met, and exceptional customer service is delivered.
• Assist in maintaining current contract information for Premium Seat Holders. Ensures Legends box agreements are executed prior to event.
• Send out Premium Seat notices to all holders for each event in a timely manner.
• Work with the Box Office and Parking Department to ensure all premium tickets and parking passes are ready to be distributed to clients in a timely manner.
• Assist with set-up of Legend boxes prior to event. During assigned events, interact with Legends box clients to maximize their guest experience, responding to questions and requests.
• Provide administrative support to the Director of Premium Seating.
• Must be able to a flexible schedule including weekdays, evenings, weekends and holiday shifts as needed.
• Other duties as assigned.

Key Qualifications 

• Four-year degree education or an equivalent combination of education and experience is preferred.
• Previous ticketing or Ticketmaster experience a plus.
• Technical proficiency in MS Office (Excel, Word, PowerPoint, etc.)
• Demonstrated dedication with the ability to lead projects from origin through execution.
• Ability to learn, contribute and flourish in a fast-growing, dynamic environment.
• Effective interpersonal skills, both oral and written.
• Self-starter and entrepreneurial spirit with hands-on approach towards business.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.

Compensation:

• The target rate for this role is $18.42 per hour.
• The role is classified as non-exempt. 

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The Kia Forum is a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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