Pricing and Tools Manager - Service Agreements

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Pricing and Tools Manager - Service Agreements

BH Job ID: 5579

SF Job Req ID: 21395

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Pricing and Tools Manager - Service Agreements

Location: Davidson, NC - 525 Harbour Place Dr. Davidson, NC 28036 (Hybrid)

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.??

Job Summary:

The Pricing and Tools Manager is responsible for the ongoing ownership, maintenance, enhancement, and support of the CARE Calculator, a Salesforce-based tool supporting service agreement opportunities. This role will serve as the primary business owner for the CARE Calculator, working closely with Salesforce development teams, CARE stakeholders, channel users and sales leadership to ensure the tool remains accurate, effective, scalable, and aligned with evolving business needs. The pricing and tools manager will translate business requirements into actionable enhancements, support the development and testing process, validate and approve changes prior to release, and provide ongoing support to users when questions, issues, or improvement opportunities arise.

Responsibilities:

• Own the CARE Calculator/CPQ tool, including business rules, calculation logic, data integrity, and roadmap.
• Prioritize enhancements based on business needs, user feedback, and CARE strategy.
• Maintain governance, documentation, and standard work for ongoing tool management.
• Integrate new products, offerings, pricing, and commercial requirements into the tool.
• Own the quote-to-agreement execution process and drive improvements across the workflow.
• Align tool changes with Sales, Service, Finance, Pricing, IT, and CARE stakeholders.
• Troubleshoot tool issues and distinguish training, data, process, and system causes.
• Translate business needs into clear requirements and acceptance criteria for Salesforce developers.
• Partner with development on solution design, enhancements, defect resolution, and releases.
• Lead user acceptance testing, approve changes, and validate post-release performance.
• Serve as the primary contact for day-to-day questions, issues, and enhancement requests.
• Communicate launches of new offerings, tool updates, releases, and known issues.
• Create user guidance, FAQs, training, and release communications.
• Monitor adoption, accuracy, and recurring support issues to identify improvements.
• Gather stakeholder feedback and maintain a prioritized enhancement backlog.
• Simplify workflows, improve usability, and reduce manual effort.

Requirements:

• Bachelor's degree in Business, Finance, Engineering, Information Systems, or a related field, or equivalent relevant experience.
• 3+ years of expereince with analytical and problem-solving skills, particularly with pricing, costing, quoting, or commercial calculation tools.

Core Competencies:

• Salesforce / CRM knowledge
• CARE business acumen
• Analytical problem solving
• Project and priority management
• Cross-functional collaboration
• Channel/customer orientation
• Continuous improvement
• Change management and communication

Preferences:

• Experience with CARE agreements, aftermarket services, service contracts, or industrial equipment.
• Knowledge of Salesforce development/enhancement processes.
• Experience supporting sales or service organizations and distributor/channel partners.
• Familiarity with pricing models, service agreement costing, profitability, and commercial decision-support tools.

Travel & Work Arrangements/Requirements:

This position will be hybrid with no travel for the role

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Our benefits include healthcare coverage (medical, prescription, dental, and vision), wellness programs, life insurance, a 401(k) plan with company match, paid time off, and an employee stock program, among other offerings. These benefits, combined with our pay transparency and inclusive culture, reflect our commitment to supporting you at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.