Principal Administrative Aide, Grade 13

Principal Administrative Aide, Grade 13

Salary

$53,177.00 - $81,556.00 Annually

Location

12900 Middlebrook Road Germantown MD 20874 USA

Job Type

Permanent

Job Number

2026-00391

Department

Department of Health and Human Services

Division

HHS 60 Public Health Services Division

Opening Date

08/04/2026

Closing Date

8/10/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $53,177 - $75,404, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for the delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The Montgomery County Department of Health and Human Services, Public Health Services Division, is currently recruiting for an enthusiastic professional who has a desire to serve the community and upholds a commitment to public service. The ideal candidate is a team player with a positive attitude, displays cultural awareness, an openness to learning, and adaptability.

What Youll Be Doing

The successful candidate will be responsible for delivering outcomes across the following focus areas:

Application Intake:

• Perform data entry of applications and documentation into the EICM database and Excel spreadsheets.
• Review client eligibility/demographics in EICM and EVS.
• Complete urgent referrals for supervisor review.
• Update excel spreadsheets and perform data entry for clients eligible for MPP services.

Administrative Tasks:

• Answer incoming phone calls, retrieve voice mail messages and return phone calls to customers, providing accurate program information and/or referrals.
• Respond to client/community partner requests in HSS email.
• Open, sort, screen, prioritize, and route incoming mail and faxes in a timely manner.
• Organize office supplies and forms,monitorappropriate supply, and compile supply order requests.
• Assemble and prepare materials for distribution.
• File, fax, and photocopy materials, as needed.

Office Support:

• Serve as initial communicating contact for HSS unit reception area, assist general public, answer routine questions, provide program information, and provide administrative support to the clerical staff and supervisor.

Minimum Qualifications

Education: Graduation from high school or High School Certification of Completion recognized in the State of Maryland.

Experience: Two (2) years of progressively responsible office support experience.

Equivalency: An equivalent combination of education and work experience may be substituted.

Preferred Criteria, Interview Preferences

The application of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevance of training, and experience in the following areas:

• Bilingual proficiency in Spanish (speaking, reading, writing)
• Experience with eICM (Electronic Integrated Case Management) systems or similar case management, electronic health records system.
• Knowledge and experience of referring clients to community resources & services available through public/private agencies.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctorate

02

How many years of progressively responsible office support experience do you have?

• Less than 1 Year Experience
• 1 Year Experience
• 2+ Years Experience

03

Do you have experience working with eICM (Electronic Integrated Case Management) systems or similar case management, electronic health records system?

• Yes
• No

04

Please provide detail of your experience working with eICM (Electronic Integrated Case Management) systems or similar case management, electronic health records system. Include the name of the database(s) you have experience using, the duties involved, and which positions listed on your resume where you performed these duties.

05

Are you fluent in both Spanish and English (Speaking, Reading, and Writing)?

• Yes
• No

06

Do you have experience referring clients to community resources & services available through public/private agencies?

• Yes
• No

07

Please provide details of your professional experience referring clients to community resources & services available through public/private agencies. Include the community resources, services, and agencies you referred clients to and the positions listed on your resume where you performed these duties.

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr