Technical Support/Business Expertise
- Provide significant business acumen (breadth and depth) and advanced Workday Financials expertise to support proactive solutioning for highly complex and varied business issues, while considering broader impacts of technical decisions to the current and future state business environment.
- Serve as a functional and technical expert for Workday Financials, supporting critical business processes including:
Financial Accounting
Business Assets
Customer Accounts
Supplier Accounts
Banking & Treasury
Procurement
Expenses
Security
Reporting & Analytics
- Act as a "Super User" and trusted advisor for supported business areas, providing expert guidance on system capabilities, process optimization, controls, and best practices.
- Lead the review, analysis, design, configuration, and implementation of solutions for highly critical business systems that may impact multiple business areas and applications.
- Design, configure, and maintain complex Workday Business Processes, approval workflows, condition rules, security configurations, custom validations, and calculated fields.
- Develop and maintain advanced reports and dashboards to support business decision-making.
- Identify and quantify the business impact of possible solutions and make appropriate recommendations to business stakeholders.
- Coordinate ongoing user support for the most advanced and complex inquiries, service requests, and production issues.
- Lead advanced data analysis, trend analysis, and process improvement initiatives while proactively consulting with business and IT partners to ensure optimal system performance.
- Mentor and coach less senior staff members to increase Workday system knowledge and enhance business consulting capabilities across the team.
Issue Resolution
- Lead work groups in the assessment of business issues and facilitate resolution of the most complex system and application problems by:
o Coordinating initial triage for severity and business impact of system/application failures.
o Leading troubleshooting efforts and root cause analysis.
o Coordinating development of business process improvements and system solutions to ensure quality, cost effectiveness, customer service, and compliance requirements are met.
o Coordinating with IT, business teams, Workday, and third-party vendors to devise, test, and implement both immediate and long-term solutions.
- Independently resolve escalations without management involvement.
- Lead development of support processes and procedures; coordinate daily resolution of production issues, configuration defects, data issues, and user errors.
- Utilize EIBs (Enterprise Interface Builder) and data management tools to support data loads, mass updates, data corrections, testing activities, and business process automation.
- Document, track, and report all system support activities and resolutions.
Project/Program Support
- Lead and direct discussions with business and IT stakeholders to elicit, analyze, and document business requirements and functional specifications while ensuring alignment with enterprise objectives.
- Act as Business Lead/Coordinator on broad and highly complex corporate projects, implementations, and strategic initiatives.
o Facilitate project intake, prioritization, and planning activities.
o Review and approve functional and technical specifications.
o Coordinate system configuration, testing, deployment, and post-production support activities.
o Partner with business and IT teams to implement new Workday functionality, enhancements, and process improvements.
Business Testing
- Lead development of testing strategies, test plans, and test scenarios with business areas and IT.
o Serve as primary point of contact for business testing activities and ensure testing adequately validates business requirements.
o Develop, document, coordinate, and execute test scenarios as needed.
o Analyze and validate testing results for accuracy, completeness, and business readiness.
o Provide impact assessments and recommendations regarding defects, risks, and deployment readiness.
- Train and coach others on testing methodologies, test planning, and execution best practices.
- Coordinate with IT and business partners on impacts related to Workday releases, updates, security changes, integrations, and architectural enhancements.
System Configuration
- Lead configuration and maintenance of highly complex and business-critical Workday Financials functionality across multiple environments.
- Configure and maintain:
Business Processes
Custom Validations
Calculated Fields
Security Roles and Policies (awareness only)
Financial Reports and Dashboards
EIB Integrations and Data Loads
- Lead analysis, development, and implementation of configuration changes to improve operational efficiency, controls, reporting, and user experience.
- Coordinate and monitor configuration activities for accuracy and compliance with governance and change control processes.
Hiring Requirements
- Bachelor's degree or advanced degree (where required).
- 8+ years of Business Systems Analyst, ERP, Financial Systems, or related experience.
- In lieu of degree, 10+ years of related experience.
- 5+ years of strong hands-on Workday Financials experience supporting multiple functional areas.
- Demonstrated ability to work independently, manage competing priorities, solve complex problems, and lead initiatives with minimal supervision