Principal IT Project Manager

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Principal IT Project Manager

Job Category: Information Technology

Location: US - Massachusetts - Waltham

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Meet Our Team:

We''re looking for a Principal IT Project Manager to join our IT PMO team, with a focus on supporting complex IT Infrastructure initiatives. You''ll serve as a trusted advisor and work with a diverse team of IT Managers, Infrastructure and Operations leaders, Product Managers, Technical Leads, Engineers, and business stakeholders to help define and deliver projects that strengthen Pega's enterprise technology foundation. You'll collaborate closely with stakeholders to monitor project execution, manage risks and dependencies, and provide transparency into delivery progress and performance metrics to ensure delivery of strategic and tactical priorities.

Picture Yourself at Pega:

You will be part of the IT Project Management team. The role will be focused on planning, organizing, and managing activities to achieve successful completion of IT Infrastructure projects while reinforcing commitments to quality, scope, time, budget, operational readiness, and business value. You'll work with a diverse team of stakeholders from IT Infrastructure, Operations, Security, Product, and various business units to define a shared vision, coordinate dependencies, and keep the team accountable for successful delivery.

What You''ll Do at Pega:

• Provide project management oversight for complex IT Infrastructure initiatives, including infrastructure modernization, platform, cloud, network, security, workplace technology, and enterprise technology services efforts, ensuring alignment with business goals and technical requirements
• Collaborate with Product Managers, Resource Managers, and the PMO to drive effective capacity planning and resource allocation across multiple projects
• Coordinate cross-functional dependencies across Infrastructure, Operations, Security, Enterprise Applications, vendors, and business stakeholders to support successful planning and execution
• Manage implementation planning, cutover readiness, stakeholder communications, and transition to support or operations teams to ensure projects are delivered with minimal disruption
• Ensure project artifacts are complete, accurate and contribute to ongoing process improvements and organizational learning
• Deliver clear, timely and actionable transparency into project status for stakeholders, enabling informed decision-making
• Proactively identify, escalate, and mitigate project risks and issues, maintaining momentum and minimizing disruption
• Lead Project Closures and Retrospectives to identify Best Practices
• Manage stakeholder expectations and partner with project teams to effectively negotiate priorities, sequencing, implementation windows, and delivery schedules

Who You Are:

The ideal candidate should be an accomplished senior project management professional who has a track record of building and leading large and sophisticated IT projects, with experience navigating complex technical dependencies, stakeholder alignment, operational readiness, and cross-functional delivery in a global environment.

What You''ve Accomplished:

• 7-9 years minimum of project management experience, independently leading IT projects from definition through deployment
• 5 years minimum of experience working in a large global environment.
• Experience managing IT Infrastructure projects in areas such as cloud, network, endpoint, identity/access, security, data center, collaboration platforms, or enterprise technology services
• Experience coordinating technical delivery across engineering, operations, vendors, and business stakeholders
• Excellent interpersonal, leadership, and communication skills enabling you to manage cross functional projects in a resource matrix environment
• Ability to proactively manage change by assessing project impacts and creating plans to address resistance to change
• Experience with Agile, Waterfall, and Hybrid delivery approaches and related project management tools
• Strong process and methodology knowledge across IT delivery lifecycles, including infrastructure delivery, operational readiness, and software delivery where applicable
• Ability to thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
• BS degree in an IT related field; MBA or Computer Science is a plus

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + Bonus incentive and Employee Equity in the company

Additional Information

Base salary range for this role is 113,800 - 176,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate''s education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

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Job ID: 23886

AI in Action - Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people-not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant''s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Labor Condition Applications

GDPR Candidate Privacy Notice

Pegasystems Limited UK Gender Pay Gap Statement

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Your Employee Rights Under the Family and Medical Leave Act

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About Pega

Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can''t afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world''s largest organizations have trusted Pega to turn transformation ambition into durable results.

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