Principal PM-T, Checkout, Customer Purchase Journey

The Customer Purchase Journey Product Team's mission is to offer the most trusted and delightfully easy experience for customers to build and evaluate their shopping basket, provide their address, and complete their purchase with confidence.

We are seeking a Principal PM-T for Checkout. The role will be responsible for working across many high visible product areas, while developing and executing a vision that balances forward looking trends in Gen AI and Personalization with the immediate needs of customer journey in the eCommerce space.

Key job responsibilities

• Be the voice of the customer - you are in the driver's seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
• Define and improve metrics to gain insight into the customer experience and track progress towards goals.
• Influence tech partners to ensure our architectural decisions align with customer needs.
• Partner with teams like Delivery Experience, Personalization, Category teams, Payments, Prime, Customer Service (and more) to deliver on your roadmap.
• Beyond your experience area, you may own mechanisms or other goals that improve team efficiency and accelerate innovation for customers.
• Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.

A day in the life

• Dive deep with your customers to identify and understand their pain points.
• Monitor and manage critical metrics for your business area.
• Think big to build durable products that anticipate future pain points.
• Deliver products on time with the right feature set and high quality.
• Evangelize your products and drive adoption.
• Contribute to organizational product and roadmap planning and strategic artifacts (e.g. 3YP, OP1).
• Help others grow professionally.

About the team

We care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they're most excited about, watch broadcast videos, learn new skills, work on career growth etc. We also commit to "no meeting Fridays".