Job Description
Our vision is to build scalable, self-service capabilities that enable internal Amazon partner teams to innovate rapidly within Rufus / Alexa for Shopping (AFS), accelerating its evolution into the world"s most helpful AI shopping assistant.
The Principal PMT for Partner Enablement owns the product strategy and execution for enabling internal Amazon partner teams (e.g., Your Orders, Payments, Amazon Business, Health, Grocery, Softlines, etc.) to independently build, evaluate, launch, and operate customer experiences on AFS. The role defines the multi-year roadmap for partner enablement capabilities, working backwards from partner and customer needs to reduce onboarding friction, improve launch velocity, and increase the number and quality of partner-delivered customer experiences.
Key job responsibilities
- Own the multi-year product vision, strategy, and roadmap for AFS Partner Enablement, building scalable self-service capabilities that enable Amazon teams to independently develop, launch, and operate high-quality AI shopping experiences.
- Define and deliver platform capabilities that reduce partner onboarding effort and increase innovation velocity, including self-service evaluation, agent routing, configurable customer experience frameworks, and modular prompt architecture.
- Drive prioritization of which partner experiences AFS supports, working backwards from customer impact, strategic alignment, and platform readiness to make investment tradeoffs across competing opportunities.
- Partner closely with engineering, science, UX, and partner product teams to define product requirements, influence technical architecture, and deliver solutions that improve extensibility, reliability, and quality across the AFS ecosystem.
- Lead cross-functional execution to enable strategic partner launches, translating launch learnings into reusable platform capabilities that increase partner independence and accelerate future innovation.
- Interface regularly with Directors and VPs across AFS and partner organizations to align on product strategy, roadmap priorities, resource investments, and launch readiness, influencing decisions through PRFAQs, strategic narratives, and executive reviews.
- Own partner escalations and resolve complex cross-organizational issues impacting partner launches, platform adoption, or customer experience, balancing immediate customer needs with long-term platform health and scalability.
- Establish mechanisms, success metrics, and operational reviews to measure partner onboarding, self-service adoption, launch velocity, customer quality, and ecosystem health, using data to prioritize future investments and continuously improve the partner experience.
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Adoptionunmatched
- Amazon Alexaunmatched
- Artificial Intelligence (AI)unmatched
- Channel Strategiesunmatched
- Channel Supportunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Customer Acquisitionunmatched
- Customer Experienceunmatched
- Ecosystemsunmatched
- Establish Prioritiesunmatched
- Metricsunmatched
- Onboardingunmatched
- Operational Auditunmatched
- Operational Measurementunmatched
- Product Planningunmatched
- Product Strategyunmatched
- Product/Service Launchunmatched
- Reliability Engineeringunmatched
- Requirements Managementunmatched
- Scalable System Developmentunmatched
- Technical Deliveryunmatched
- User Interface/Experience (UI/UX)unmatched
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