Principal PMT-ES, AWS Customer Experience

Amazon Web Services (AWS) offers one of the broadest and deepest sets of cloud services in the world, and customers interact with those services through different modalities - web consoles, command line tools, software development kits, and technical documentation. Building and maintaining high-quality, consistent experiences across all of those modalities, for a large and growing catalog of services, is a significant product and engineering challenge.

We are looking for a Principal Product Manager - Technical to own the vision and roadmap for platforms that make it dramatically easier and faster to build, maintain, and continuously improve customer experiences. You will define a product strategy that raises the quality and consistency of what customers experience, while reducing the repetitive work involved in creating and keeping those experiences up to date. You will shape how modern automation and artificial intelligence are applied, responsibly and with the right human oversight, to deliver better experiences to customers faster.

This is a highly technical, highly strategic individual contributor role. You will operate at the intersection of deep technical architecture and broad organizational influence, setting direction that benefits a wide range of internal teams and, ultimately, millions of AWS customers. If you are energized by ambiguous, large-scope problems where the right product strategy has outsized leverage, this role is for you.

Key job responsibilities

• Own the long-term vision, strategy, and roadmap for platforms that help teams build and maintain the interfaces customers use to work with cloud services.
• Translate vision into clear, measurable deliverables, working backwards from customer and builder needs.
• Partner with and influence engineering teams and partner teams across the organization to align on a shared approach and drive adoption, frequently without direct authority.
• Set the quality, accessibility, and operational-safety bar for the product, and determine where automation can act independently versus where human review is required.
• Engage directly in technical design: evaluate architecture proposals for scalability, extensibility, and operational risk, and hold engineering teams to a high quality bar.