Principal Premium Services Engineer

Miami, Florida

Autofill and Review

30+ days ago

Job Description

Seeking a Principal Premium Services Engineer to ensure customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.

Collaborate with customers to troubleshoot and resolve complex network and product related issues
Interface with internal world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns
Utilizing an extensive Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
Provide guidance to customers on network management strategies and best practices
Deliver high-quality, hands-on support

Requirements

Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred.
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Knowledge of Windows and Linux operating system environments
Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Ability to travel up to 25%
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
Dell DOSD (Onsite Server Hardware Support) Certification is preferred

Gretchen Sheppard ~ gretchen@ushealthcarecareers.biz ~ 408-686-9450

Numbers & Facts

Location

Miami, Florida

Skills

Best Practicesunmatched
Big Dataunmatched
Business Growthunmatched
CCNA - Cisco Certified Network Associateunmatched
CCNP - Cisco Certified Network Professionalunmatched
Cisco Certificationsunmatched
Cloud Computingunmatched
Computer Scienceunmatched
Content Developmentunmatched
Customer Relationship Management (CRM)unmatched
Customer Service Managementunmatched
Dell Computersunmatched
Detail Orientedunmatched
Hardware Administrationunmatched
Healthcare Providersunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Knowledge Managementunmatched
Linux Operating Systemunmatched
Management Strategyunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Network Administration/Managementunmatched
Network Securityunmatched
Network Systemsunmatched
Operating Systemsunmatched
People Managementunmatched
Problem Solving Skillsunmatched
Project Management Certificationunmatched
Project Management Professional (PMP)unmatched
Server Hardwareunmatched
Server Supportunmatched
Software Testingunmatched
Technical Writingunmatched
VMWare Certificationsunmatched
Virtualizationunmatched
Willing to Travelunmatched
Writing Skillsunmatched

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