Principal Product Manager, AI Experiences

Who Our Client Is:

Our client is a company building products that people use every day, and it is investing heavily in how AI shows up across those products. The team values hands-on builders who tie their work to measurable outcomes.

What Our Client Needs:

Our client is hiring a Principal Product Manager, AI Experiences, for a hybrid role based in Philadelphia, PA, United States. This person will own how people experience AI across the company's products and will personally build the first versions of those experiences. The role sets the direction for AI experiences and proves it works by owning the evals, shipping working product end to end from prototype through launch and the economics that follow.

What You'll Do:

• Set the product strategy for AI experiences across the company: where AI shows up, what it is for, and what is not built.
• Own the outcomes by starting every bet with a measurable outcome statement tied to a company objective, and stop work that will not move it.
• Spend real time with customers every week and turn that signal into clear, prioritized bets across teams.
• Prototype new AI experiences end to end in the real codebase, in hours or days, writing the eval set before the feature and running it in CI.
• Pick the right AI primitive for each problem (rules, single model call, retrieval, agent with tools, fine-tuning) and set autonomy limits and guardrails with engineering.
• Own the economics of your surfaces: cost per successful action, margin and pricing.
• Lead launches by writing the narrative and getting each new surface in front of its first customers before handing off to GTM.
• Raise the bar for the product team through review, coaching and the standards you set.

What You'll Need:

• Typically 11+ years in product, including several years shipping AI- or ML-powered experiences at scale.
• Staff or Principal scope: you have owned a multi-team product area and been accountable to executives for its outcomes.
• You build: comfortable in a modern codebase and able to ship a working prototype against an LLM API in a day.
• Hands-on with the current AI stack: prompting, tool use and agents, retrieval, and evals. You know when a model is the wrong tool.
• Experience owning the economics of an AI surface and having a hand in its pricing.
• A clear writer whose documents change decisions, and who records the why when decisions are made.
• You treat trust, safety and failure handling as part of the experience, not a review gate.
• Nice to have: shipped agentic, multi-step AI workflows.
• Nice to have: can mock a flow in Figma/Claude or build the UI yourself, and experience in the promo product industry.

What They Offer:

• A hybrid work arrangement based in Philadelphia, PA, United States.
• A Principal-level role with ownership of AI experience strategy across the company's products.