Principal Program Manager – Order to Cash (O2C) | Telecom, Subscription & QA Engineering Delivery

Location: Redmond, WA
Work Model: Onsite (5 days/week)
Employment Type: Full-Time Contract
Work Authorization: U.S. Citizen or Green Card ONLY (No sponsorship offered)
Urgency: High – Immediate Need
Salary: $65.00 - $70.00 per hr.

Overview
We are seeking a Principal Program Manager with deep expertise in Order-to-Cash (O2C) and a strong foundation in QA Test Engineering to lead global, enterprise-scale programs supporting a subscription-based connectivity platform.
This role owns the end-to-end customer and revenue lifecycle, including service activation, billing, invoicing, payments, and subscription management, while ensuring high-quality delivery through rigorous QA practices.
You will lead a portfolio of complex, multi-region programs, building capabilities from 0 1, and establishing scalable systems, processes, and quality engineering frameworks that ensure accuracy, reliability, and performance at scale.

Key Responsibilities

• Own a portfolio of O2C programs across subscription-based service delivery, including:
  • Customer onboarding & service activation
  • Subscription lifecycle management (upgrades, renewals, plan changes)
  • Billing, invoicing, and payments
• Drive end-to-end program execution from 0 1, including process design, system implementation, and scaling
• Define, lead, and enforce QA Test Engineering strategy, including:
  • Test planning and test case development
  • Integration, system, and regression testing
  • UAT coordination and execution
  • Defect triage, root cause analysis, and resolution tracking
• Partner with Engineering and QA teams to ensure robust, scalable, and high-quality system delivery
• Drive adoption of test automation, quality metrics, and release validation frameworks
• Lead global / multi-region rollouts, ensuring compliance with regional, financial, and regulatory requirements
• Translate business and operational needs into clear product requirements, user stories, and acceptance criteria
• Establish program governance, KPIs, SLAs, and quality benchmarks across initiatives
• Manage cross-program dependencies, risks, and timelines across distributed teams
• Facilitate alignment across Product, Engineering, Finance, Operations, Compliance, and Customer Experience teams
• Drive continuous improvement in billing accuracy, system reliability, and customer experience

Required Experience & Skills

• 10+ years of Program, Product, or Engineering Management experience in enterprise environments
• Strong background in QA Test Engineering, including:
  • Test strategy, test planning, and execution
  • UAT leadership and validation frameworks
  • Defect management and release quality governance
• Deep expertise in Order-to-Cash (O2C), including:
  • Subscription billing & invoicing
  • Payments and revenue lifecycle
  • Customer onboarding and service provisioning
• Proven experience building and scaling programs from 0 1
• Experience owning multi-program portfolios with complex dependencies
• Experience delivering global / multi-region programs
• Strong understanding of:
  • High-volume transactional systems
  • Usage-based or subscription billing models
  • Taxation (sales tax, VAT, GST) and compliance requirements
• Experience with test automation frameworks and QA tools
• Proficiency with Jira, Agile methodologies, and backlog management
• Strong stakeholder management across executive, business, and technical teams
• Proven ability to drive accountability, ownership, and measurable outcomes

Preferred Qualifications

• Experience with:
  • Subscription billing platforms (Zuora, Chargebee, Recurly)
  • Payment systems (Stripe, Adyen, Braintree)
  • ERP systems (Oracle, SAP)
• Experience in connectivity, telecom, or infrastructure-based service environments
• Exposure to:
  • Service provisioning and activation systems
  • Usage-based billing and metering platforms
• Background in building or scaling QA automation frameworks (Selenium, Cypress, API testing tools, etc.)

Leadership Traits (What Success Looks Like)

• Operates with extreme ownership across programs and outcomes
• Demonstrates strong bias for action and execution
• Maintains high standards for quality, accuracy, and reliability
• Champions quality engineering and testing excellence
• Thinks strategically while executing at scale
• Builds trust and alignment across global, cross-functional teams
• Thrives in ambiguity and rapidly evolving environments

Why This Role Matters
This role is responsible for ensuring that the core revenue and service delivery platform operates with precision and reliability, combining program leadership with QA engineering rigor to deliver scalable, high-quality subscription services globally.