Principal Software Engineer

Overview

Do you want to shape the commerce solutions that power some of the world's largest retailers and brands? As a Principal Software Engineer in Dynamics 365 Commerce, you will lead architecture, code hands-on, and operate scalable, reliable services. You will solve complex customer problems across teams, mentor engineers, and improve shopping and operational experiences while growing your expertise and cross-product influence.

Dynamics 365 is a SaaS Enterprise Resource Planning (ERP) portfolio spanning Finance, Supply Chain Management, Project Operations, Commerce, and Human Resources. We build solutions for end-to-end operations across industries using AI, automation, and integrated analytics, drawing on Microsoft Azure, Office, Teams, Dynamics, and Power Platform.

Dynamics 365 Commerce is Microsoft's end-to-end omnichannel commerce solution that enables organizations to engage customers, empower employees, and optimize operations across physical stores, e-commerce, call centers, and back-office systems.

As part of the Dynamics 365 portfolio, Commerce delivers intelligent, connected, and composable capabilities that unify digital and physical experiences.

Our team builds high-scale cloud services, extensibility frameworks, and AI-driven experiences integrated across Microsoft Copilot, Azure, Teams, Power Platform, and Dynamics 365. We advance modern commerce through engineering, data-driven insights, and AI-first design.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner with product management, design, data science, customers, and partner teams to determine user requirements for Commerce scenarios and translate them into technical solutions that deliver end-to-end customer and business value.

• Lead architecture, dependency identification, and design documents for scalable, reliable Commerce services and extensibility frameworks across physical stores, e-commerce, call centers, and back-office integrations.

• Lead by example through hands-on coding, technical design reviews, and code reviews. Mentor engineers across products in producing extensible, maintainable code, and drive secure-by-design practices, automated testing, and engineering quality.

• Apply cross-product expertise with stakeholders to drive project plans, release plans, and work items across multiple engineering groups. Resolve dependencies and align technical execution with customer priorities.

• Serve as the accountable directly responsible individual (DRI) for production services and solutions. Participate in on-call monitoring and incident response for degradation, downtime, and interruptions, and mentor engineers in diagnosis, mitigation, and live-site improvements.

• Seek and share new knowledge, technical solutions, and reusable engineering patterns. Drive consistent monitoring and operations across Commerce and connected products, improving availability, reliability, efficiency, observability, and performance at scale.

• Partner across teams to accelerate AI adoption and transform how we work, embedding AI into engineering workflows and enabling new practices that improve productivity, software quality, and customer outcomes.

Qualifications

Required Qualifications:

• Bachelors Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.

Preferred Qualifications:

• Masters Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Bachelors Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Demonstrated experience designing and operating large-scale cloud or distributed services, with technical ownership of architecture, reliability, and secure-by-design decisions.

• Hands-on coding, debugging, API design, and problem-solving skills in large-scale systems, using modern languages and frameworks such as C#, Java, TypeScript, or equivalents.

• Experience providing technical leadership across teams, mentoring engineers, and communicating complex design decisions clearly in written and verbal English.

• Hands-on experience with agentic coding and testing workflows, using AI agents to develop software, generate and execute automated tests, and review and validate AI-generated code.

• Experience with Dynamics 365 Commerce, retail, supply chain, or other large-scale enterprise systems and omnichannel customer or operational experiences.

• Experience with microservices, API design, Azure (Service Bus, Cosmos DB, Azure SQL), .NET or Node.js, React or Angular, and distributed-system telemetry, diagnostics, and performance optimization.

• Experience with AI/ML-based solutions such as Microsoft Copilot, LLM integration, or personalization.

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.