Principal Technical Account Manager

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Principal Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to large Fortune 500 and multi-national organizations.

As a Principal Technical Account Manager, you will directly influence how our largest and/or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 20% or more as needed.

Role and Responsibilities

• Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform
• Explain transformational concepts to executive decision makers and influence their technology strategy
• Mentor and role model for your colleagues
• Keep your technical skills honed and develop new ones, to make strong contributions in the technology community
• Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances
• Build an understanding of enterprise technology adoption
• Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results
• Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impact

The Principal TAM is the quintessential centerpiece of value to our Enterprise Support Customers. If you wish to be at the forefront of innovation, come join us!

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn"t followed a traditional path, or includes alternative experiences, don"t let it stop you from applying.

Amazon Web Services (AWS) is the world"s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that"s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there"s nothing we can"t achieve in the cloud.

Here at AWS, it"s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We"re continuously raising our performance bar as we strive to become Earth"s Best Employer. That"s why you"ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.