Principal Technical program Manager, WorkSpaces Applications

We are part of AWS Applied AI Solutions, a team building a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

We are AWS Agentic Workspaces. We are creating a world in which our Customers' people, teams and AI collaborate securely, from anywhere, on any technical stack, to create value for the world. Our product is a secure, managed environment that hosts and uses automation and agentic AI to increase the productivity and reduce cost of our Customers' business workflows. We combine a strong virtualization protocol (Desktop Cloud Visualization - DCV) with infrastructure management, automation and agentic experiences, to allow Customers to execute any type of work use case, securely and from any cloud/data center and network connection. Our team is part of AWS Applied AI Solutions, a team with a drive to allow millions of Customers to run efficient, safe and fast operations.

The Role:

We are looking for a Principal Technical Program Manager to evolve our virtualization business. You will envision, own and deliver a portfolio of programs that scale WorkSpaces to become the place where all the digital work of our Customers takes place.

What you will do:

You will work across our Customers and products to deliver consistent experiences in key areas such as virtual image management, identity or infrastructure administration. You will partner with our Engineering, Product, Science and Customer Success teams to define program outcomes and metrics that describe customer success and performance of our agentic and virtualization experiences. You will bring together different stakeholders to define end states for our programs (e.g. customer adoption), understand the value to customers and the company, and create milestones that evolve our technology, quality and products.

The ideal candidate:

This role is for you if you want to be part of reinventing how companies work. You gain energy from shaping an industry. While you have a track record of delivering simple solutions for complex problems, you know that success requires a strong team and partnerships across multiple functions. You think both long-term and short-term about how our Customers will derive value, and enable your peer Engineering, Product and Go To Market teams to see and realize the profitable future. You bring clarity to ambiguity, and spot the need for innovation on behalf of our Customers. Your past experience spans across B2B products, delivering vision and clarifying execution based on incomplete information. You anchor your decisions in data, guide teams to experiment, and learn from failures so that we improve the outcomes of our programs. You are familiar with distributed systems and platform serving a product portfolio for millions of customers in hundreds of concurrent usage scenarios.

Why this role matters:

Entire industries will go through shifts from automation, AI and agentic business. Every organization will need to answer: how do we let people and AI succeed together in their work, with high quality and securely, at near infinite scale. You will be building the answer with our Customers and Teams. This is an opportunity to participate in defining this industry, shaping it to your needs and ambitions.

About the team

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn"t followed a traditional path, or includes alternative experiences, don"t let it stop you from applying.

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