Seeking a Technical Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami.
Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data.
Responsibilities
Work with customers to troubleshoot and resolve complex network and product issues
Interface with our world-class support, development and SQA teams to identify and to resolve product issues
Utilizing Companies Knowledge Management database, research & develop technical tips and solutions
Advise customer on network management best practices using company product suite
Experience
Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues