Job Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Principal Trainer
Location(s): San Francisco, CA
(Hybrid)
Key Responsibilities:
- Serve as a Principal Trainer for Epic Cupid clinical applications.
- Provide end-user training, support, troubleshooting, and workflow guidance.
- Distinguish between application build issues and training-related issues.
- Work effectively with challenging or resistant end users.
- Identify and document system issues for build analysts and technical teams.
- Research complex issues spanning multiple applications and operational departments.
- Support clinical application design, development, implementation, testing, maintenance, quality assurance, and user support.
- Analyze system performance and produce documentation, reports, and recommendations.
- Collaborate with senior staff and managers as a technical resource and advisor.
- Escalate issues involving patient safety, compliance, medical risk, significant workflow changes, or major project scope changes.
Required Qualifications:
- Broad or in-depth knowledge of one or two clinical application specialty areas.
- Strong troubleshooting and problem-resolution abilities.
- Strong interpersonal and end-user training skills.
- Excellent written and verbal communication skills.
- Strong analytical, organizational, and documentation skills.
- Ability to manage priorities and complete projects within deadlines.
- Ability to communicate technical information clearly to clinical and technical audiences.
- Ability to work collaboratively with users and stakeholders at all professional and technical levels.
Typical Issues Handled:
- Training-related troubleshooting.
- Differentiating training problems from application/build problems.
- Supporting difficult or resistant end users.
- Identifying and documenting system issues for build analysts.
- Investigating complex, cross-application and cross-department workflows such as billing workflows.
Escalation Issues:
- Problems affecting multiple users.
- Patient safety, compliance, or medical-risk concerns.
- EHR workflow changes requiring Health T governance.
- Significant changes to project scope.
Additional Information
- Location: Hybrid; multiple sites including Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and community partner locations
- Schedule: Monday–Friday; some evenings and weekends may be required
- Onsite requirement: Variable
- Experience: 3–5 years of relevant experience
- Education: Bachelor’s degree in Healthcare IT, Computer Science, related field, or equivalent experience/training
- Required certification: Epic Cupid certification
- Medical requirement: Full medical examination required for all candidates, including onsite, hybrid, and remote workers
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Numbers & Facts
| Location | San Francisco, CA |
| Industry | Staffing/Employment Agencies |
| Salary | $94–$99 Per Hour |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI