Job Description
Print & Mail Operations Specialist
Position Overview:
Join a fast-paced print and fulfillment operation where you'll play a key role in delivering high-quality print, mail, shipping, and customer support services. You'll operate production print equipment, manage mail and shipping activities, maintain office technology, and ensure projects are completed accurately and on time. This is a hands-on role ideal for someone who enjoys technology, problem-solving, and delivering exceptional service.
What You'll Do:
- Operate high-volume print, finishing, and mail processing equipment.
- Process shipping, receiving, and mail distribution activities.
- Perform basic troubleshooting and maintenance on printers, copiers, and related equipment.
- Monitor production quality, ensuring jobs are completed accurately and efficiently.
- Support customers by answering questions, providing status updates, and resolving issues.
- Maintain inventory of supplies and assist with ordering materials when needed.
- Deliver completed work throughout the facility and support conference room or building service needs as required.
- Maintain a clean, organized, and safe work environment.
What We're Looking For:
- High school diploma or GED.
- 2+ years of experience in print production, mail services, shipping/receiving, document services, or a related environment.
- Strong customer service and communication skills.
- Ability to troubleshoot equipment and resolve operational issues.
- Experience working independently while managing multiple priorities.
- Valid driver's license required.
- Ability to lift up to 50 lbs. and work in a physically active environment.
Why You'll Be Successful:
- You enjoy hands-on technical work.
- You thrive in fast-paced environments with changing priorities.
- You're detail-oriented and take pride in delivering accurate, high-quality work.
- You provide excellent service and build positive customer relationships.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Numbers & Facts
| Location | Richmond, Virginia |
| Industry | Other/Not Classified |
| Salary | $17.69–$20 |
| Company Size | 10,000 employees or more |
| Year Founded | 1955 |
| Website | http://www.ricoh.com/ |
About Company
Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).
The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.
Skills
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