Print Service Support Technician

Richmond VA 23225, VA

$30–$35 Per Hour
Instant Apply

12 days ago

Job Description

Job Title: Print Service Support Technician
Job Duration: 6 Months
Job Location: Richmond VA 23225
Note: Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.

Job Summary:

We are seeking a skilled and customer-focused Support Technician to join our IT team.
This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the Print Service offering.
Previous experience and knowledge of printers is nice to have.
Ideal candidate will have help-desk ticket handling experience as well as Print environment Knowledge.

Skills Matrix:

Microsoft 365 Required 5 Years
Strong communication and interpersonal skills and detail oriented Required 5 Years
Strong analytical and troubleshooting skills Required 5 Years
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
Commitment to delivering high-quality end user support and customer service Required 5 Years
Experience in a help desk or technical support role. Required 5 Years
Knowledge of IT systems Required 5 Years
Knowledge of print services environment Desired 2 Years

Numbers & Facts

Location	Richmond VA 23225, VA
Salary	$30–$35 Per Hour

Skills

Analysis Skillsunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Microsoft Product Familyunmatched
Printersunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Technical Supportunmatched
Time Managementunmatched

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