Print Service Support Technician

16 days ago

Job Description

Title: Print Service Support Technician
Location: Richmond, VA
Duration: 5+ Months

Job Description:

We are seeking a skilled and customer-focused Support Technician to join our IT team.
This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have.
Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required Skills:

Microsoft 365
Strong communication and interpersonal skills and detail oriented
Strong communication and interpersonal skills and detail oriented
Strong analytical and troubleshooting skills
Ability to prioritize tasks and manage time effectively in a fastpaced environment.
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
Commitment to delivering high quality end user support and customer service
Experience in a help desk or technical support role.
Knowledge of IT systems
Knowledge of print services environment

Location

Richmond, VA

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