Print Service Support Technician

We are seeking a skilled and customer-focused Print Service Support Technician to provide technical assistance, troubleshoot end-user issues, and support enterprise print services.

The ideal candidate will have strong IT support experience, excellent troubleshooting abilities, and a customer-first mindset. Experience with Microsoft 365 and ticketing systems is essential. Knowledge of printers and enterprise print environments is a plus.

Important: The role initially requires 4 days per week onsite in Richmond, VA for training. Upon successful completion of training, there is an opportunity to transition to 100% remote work.

Required Skills & Experience

• Minimum 5 years of experience with Microsoft 365.

• Minimum 5 years of experience in Help Desk or Technical Support.

• Minimum 5 years of experience using ticketing systems such as ServiceNow, Jira, or equivalent.

• Strong analytical, troubleshooting, and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to prioritize tasks and manage time effectively in a fast-paced environment.

• Commitment to delivering high-quality end-user support and customer service.

• Strong knowledge of IT systems.

Preferred Skills

• 2 years of experience or knowledge in a print services environment.

• Experience supporting printers, print services, or enterprise printing environments.

Key Responsibilities

• Provide technical assistance and support to end users.

• Troubleshoot and resolve IT and print-service-related issues.

• Track, document, and manage support requests through ticketing systems.

• Deliver excellent customer service and maintain effective communication with users.

• Help ensure reliable and efficient delivery of print services.

Ideal Candidate

• Experienced IT Help Desk, Service Desk, or Desktop Support professional.

• Strong Microsoft 365 and ticket-management background.

• Excellent troubleshooting and customer-service skills.

• Willingness to attend onsite training in Richmond, VA.

Interested candidates: Please share your updated resume along with current location, work authorization, and availability.